Patient Experience Coordinator

GOOCH FAMILY DENTAL LLC•Hoover, AL

4h•$18 - $20•Onsite

About The Position

Gooch Family Dental is seeking a Patient Experience Coordinator who naturally projects upbeat, positive energy and smiles when communicating. This role is ideal for someone comfortable in a fast-paced environment, efficient, and timely, who genuinely cares about the experience and comfort level of others. The Patient Experience Team is the first impression patients have of the office, creating the atmosphere and experience. This is a multitasking position that goes beyond a typical front desk job. Responsibilities include making patients feel welcome and safe, giving office tours and gifts to new patients, and welcoming established patients. The role requires excellent customer service, warmth, and friendliness over the phone and during visits. Team members are task-oriented, serving patient needs by answering phone calls, checking voicemails, text messages, and emails. They utilize all resources to keep the schedule full, support daily office goals, and track hygienist productivity. The team owns the schedule and the patient experience. Core values of Choose Joy, Bring Positive Energy, Work for the Greater Good, Create Excellence in Small Things, Be Generous to those Around You, and Have a Grateful Heart are essential for this role.

Requirements

Project upbeat, positive energy and smile when communicating.
Comfortable in a fast-paced environment.
Efficient and timely.
Genuinely care about the experience and comfort level of others.
Extroverted personality.
Appreciate teammates and help build trust and comprehension.
Resonate with the company's core values: Choose Joy, Bring Positive Energy, Work for the Greater Good, Create Excellence in Small Things, Be Generous to those Around You, Have a Grateful Heart.

Nice To Haves

Not a good fit for individuals who prefer to be quiet, work behind the scenes, are drained by lots of social interactions, or generally don't prefer to be smiley and upbeat all day.

Responsibilities

Serve as the first impression for patients, creating a welcoming and positive atmosphere.
Manage patient experience from the moment they enter the office.
Provide office tours and gifts to new patients.
Welcome established patients.
Answer phone calls, check voicemails, text messages, and emails.
Utilize all resources to maintain a full schedule.
Support daily office goals.
Track the productivity of hygienists.
Own the schedule and the patient experience.