Patient Experience Coordinator

Lattimore Physical Therapy•Seneca Falls, NY

About The Position

Lattimore Physical Therapy is seeking an experienced, dependable, and hard-working full-time medical secretary for its fast-paced private practice. The Medical Secretary is the face of the practice and is responsible for structuring patient flow, streamlining operations, and providing administrative support to physical therapists and leadership. The role requires strong organizational skills, attention to detail, written and verbal communication, and social and emotional intelligence. The schedule is flexible and includes days and evenings.

Requirements

Excellent organizational skills with high attention to detail.
Excellent written and verbal communication skills.
Excellent social and emotional intelligence.
Dependable, hard-working, and a team player.
Knowledge of HIPAA and privacy compliance laws.

Nice To Haves

One year of medical front desk receptionist experience (preferred).
One year of insurance verification experience (preferred).
One year of computer skills experience (preferred).

Responsibilities

Greet visitors and patients, check them in and out, and direct them to appropriate personnel.
Schedule and confirm patient appointments.
Answer telephones.
Collect patient information and verify insurance coverage.
Scan documents.
Route faxes and electronic records.
Handle no-fault and workers' compensation claim verification and follow-ups.
Complete medical records requests.
Operate office equipment, including voice-mail messaging systems, and use word-processing, spreadsheet, or other software applications.
Follow HIPAA and privacy compliance laws.