General Booking - Patient Experience Coordinator

Mayfair Diagnostics•Calgary, AB

4d•Hybrid

About The Position

Mayfair Diagnostics, headquartered in Calgary, Alberta, has been helping people find clarity for their health for over 100 years. At our clinics in Calgary and area and Saskatchewan, our team of radiologists, technologists, and support staff work in a truly integrated way to provide exceptional experiences for our patients. Joining our team is more than a job. It’s an investment in your future, a plan for success.

Requirements

Minimum 1 year relatable experience delivering exceptional customer service within a call center environment an asset.
Certified as a Medical Office Assistant, Unit Clerk, or Health Information Office Administration or strong knowledge of medical and anatomy terminology from experience in a medical environment is a strong asset.
Enjoy working in a fast paced, busy working environment, but you will have strong attention to detail.
Delight in talking with people and taking care of them. Our patients really matter to us and we work as a truly cohesive team to put our patients first.
Outstanding phone etiquette and a positive attitude are essential to this role, making the patient experience as effortless as possible.
Natural ability to express yourself in a clear, concise, and empathetic manner.
Demonstrated professionalism with the ability to confidently answer the question asked and proactively answer the next one before it’s even been thought of.
Strong ability to multi-task, organize and prioritize with changing workloads and schedule variances will allow you to be flexible in this adaptive work environment.
Strong computer skills including knowledge and proficiency with Microsoft Office (Word, Excel, and Outlook).
Depending on medical experience, you may be required to complete a Medical Terminology program within the first six months of employment.

Nice To Haves

Fluent in a second language is considered a strong asset.

Responsibilities

Be the first person a patient speaks with when making an appointment. Your empathetic, patient and understanding disposition will put our patients at ease and confirm they have contacted the right services provider.
Be passionate about putting patients first and ensuring they consistently receive an excellent level of service.
Perform a wide variety of call centre and administrative tasks as part of a dynamic, patient focused team.
Develop an in-depth knowledge of Mayfair’s specialized and diverse imaging services, so that you can explain and ensure all patients understand their examination procedures.
Confidentialy administer and process patient information and requisitions efficiently, book patient appointments and ensure all information is accurate.
Schedule examinations according to department protocol for each imaging modality.
Have a fine eye for detail, methodically proofreading scheduled appointments and reports.
Anticipate the needs of our patients and referring physicians, act as an ambassador for Mayfair and always want to go one step further to provide the best patient experience possible.
Contribute to personal and group projects that improve service delivery and processes across the company.