Patient Experience Coordinator

Right Coast Medical • Remote, TN

6d • Onsite

About The Position

We envision a world where recovery means more than opioids, where people are empowered to heal with support, encouragement, and real human care, and where medical equipment treats more than symptoms and helps you get back to what you love. At Right Coast Medical, we don’t just supply medical equipment—we serve. You’ll join a purpose-driven team that strives to put people before process and mission above ego. Your voice matters here, and your work changes lives—every single day. We believe extreme ownership creates freedom. We don’t just “clock in”—we show up with purpose. We make decisions from strength, not fear. This role is for those who are not half-hearted, who lead with care, serve with purpose, and follow through. The mission of the Patient Experience Coordinator is to foster empathy, effectively communicate, and continuously improve to enhance care quality and expand our reach so that our sales team members have more time to prospect and impact a greater number of patients. Your success directly fuels our mission: Getting people back to what they love, without relying on opioids.

Requirements

• Reliable and proactive.
• Exceptional communication skills—voice, tone, clarity, and presence.
• Ability to follow systems with precision and care.
• Ability to stay calm and patient even when others are not.
• Belief in servant leadership: show up, serve well, repeat.
• Feeling called to do work that matters, every single day.
• Bilingual (English and Spanish).
• Credentialed healthcare provider and/or experience in orthopedic care.

Responsibilities

• Calling and connecting with patients weekly.
• Improving patient satisfaction.
• Helping people navigate their recovery journey.
• Following systems and processes.
• Documenting patient information with attention to detail.
• Staying calm, compassionate, and composed, even when people are in pain.
• Ensuring clear communication between team members.
• Working as a team to improve patient outcomes and satisfaction.

Benefits

• 10 days of Paid Time Off (PTO) annually, accrued throughout the year
• 5 paid sick days provided each year
• 8 paid company holidays, plus 5 floating holidays for personal or religious observances
• 401(k) enrollment opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed