Patient Experience Coordinator - Weekends Only

Pinnacle Fertility•Seattle, WA

6d•Onsite

About The Position

The Patient Experience Coordinator - Weekends Only plays a vital role in supporting patients through their fertility journey by guiding them through financial processes and ensuring a clear understanding of their financial obligations. This position is ideal for individuals who are customer service-minded, detail-oriented, and thrive in a fast-paced environment. As a Patient Experience Coordinator - Weekends Only , you will work closely with patients and a multidisciplinary team to deliver compassionate care and a seamless financial experience. We are seeking a Patient Experience Coordinator - Weekends Only to join Pinnacle Fertility - Washington in Seattle, WA. This is a part-time, onsite position with a schedule of Saturday, Sunday 6:30 AM - 3:30 PM (could also work either Friday's or Monday's). New to Fertility? We’ll Train You. Fertility experience is not required. We’re open to training the right person on the fertility side of the role. Whether you bring strong customer service experience, are a recent graduate, or are looking to pivot into healthcare, we’re looking for someone who is compassionate, eager to learn, adaptable, and excited to grow in reproductive medicine. As Pinnacle Fertility continues to grow and evolve, you’ll have the opportunity to contribute to how we shape and enhance the patient and clinic experience.

Requirements

High school diploma or equivalent required.
1–2 years of experience in customer service, hospitality, healthcare, a medical office, or another patient- or customer-facing environment preferred.
Strong communication, organization, and problem-solving skills.
A compassionate, patient-focused approach.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and ability to work collaboratively across teams.
Professionalism and empathy when supporting patients through sensitive situations.
Proficiency with electronic medical records, scheduling systems, and basic computer applications preferred.
Curiosity and enthusiasm for learning about fertility and reproductive healthcare.

Nice To Haves

Fertility experience is not required. We’re open to training the right person on the fertility side of the role.
Whether you bring strong customer service experience, are a recent graduate, or are looking to pivot into healthcare, we’re looking for someone who is compassionate, eager to learn, adaptable, and excited to grow in reproductive medicine.

Responsibilities

Welcome and check in patients while creating a professional, compassionate experience.
Verify demographic, insurance, and appointment information.
Manage incoming calls, patient questions, and appointment scheduling.
Maintain accurate and confidential patient records within the electronic medical record.
Process billing information, copays, and patient payments.
Partner with clinical and administrative teams to support efficient clinic operations.
Help resolve patient concerns and connect patients with the appropriate team member.
Maintain an organized and welcoming reception environment.
Float between Washington clinic locations based on staffing and operational needs.
Support additional projects and administrative responsibilities as assigned.