Patient Experience Coach Nurse

CommonSpirit Health • Chandler, AZ

10d • Onsite

About The Position

As a Patient Experience Coach, you will foster a patient-centered culture, guiding staff to enhance the patient journey and improve satisfaction. Your role drives improvements in communication, empathy, and service. Every day you will conduct training, coach individually, and facilitate workshops on patient experience best practices. You'll analyze feedback, identify improvements, and collaborate on strategies to address patient needs. To be successful, you need exceptional communication/interpersonal skills and a deep understanding of patient experience principles and healthcare operations.

Requirements

• Bachelors Other
• Three years or more experience as an RN, upon hire
• Registered Nurse: AZ, upon hire
• Basic Life Support - American Heart Association

Nice To Haves

• BSN
• 1 year in management /supervisory(charge nurse, shift lead), upon hire or Similarhealthcare leadership role with five (5)years or more experience

Responsibilities

• Participates in daily patient rounds and other patient satisfaction activities
• Possesses the ability to connect with the patient and actively listen, while drilling down into the patient experience to identify strengths and opportunities for improvement
• Promotes the use of the Five Fundamentals of Service (AIDET) and Evidenced Based Practices for interactions with patients and visitors
• Communicates effectively with patients and families to resolve issues and provides service recovery when needed using HEART Service Recovery model
• Responds to service requests and feedback received from Care Advisor
• Provides hands on patient care as appropriate to meet the needs of the patients and department.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level