Patient Experience Coach Nurse
About The Position
As a Patient Experience Coach, you will foster a patient-centered culture, guiding staff to enhance the patient journey and improve satisfaction. Your role drives improvements in communication, empathy, and service.Every day you will conduct training, coach individually, and facilitate workshops on patient experience best practices. You'll analyze feedback, identify improvements, and collaborate on strategies to address patient needs.To be successful, you need exceptional communication/interpersonal skills and a deep understanding of patient experience principles and healthcare operations. Participates in daily patient rounds and other patient satisfaction activities Possesses the ability to connect with the patient and actively listen, while drilling down into the patient experience to identify strengths and opportunities for improvement Promotes the use of the Five Fundamentals of Service (AIDET) and Evidenced Based Practices for interactions with patients and visitors Communicates effectively with patients and families to resolve issues and provides service recovery when needed using HEART Service Recovery model Responds to service requests and feedback received from Care Advisor Provides hands on patient care as appropriate to meet the needs of the patients and department.
Requirements
- Bachelors Other and Three years or more experience as an RN, upon hire
- Registered Nurse: AZ, upon hire
- Basic Life Support - American Heart Association
Nice To Haves
- BSN and 1 year in management /supervisory(charge nurse, shift lead), upon hire
- Similar healthcare leadership role with five (5) years or more experience
Responsibilities
- Fosters a patient-centered culture, guiding staff to enhance the patient journey and improve satisfaction.
- Drives improvements in communication, empathy, and service.
- Conducts training, coaches individually, and facilitates workshops on patient experience best practices.
- Analyzes feedback, identifies improvements, and collaborates on strategies to address patient needs.
- Participates in daily patient rounds and other patient satisfaction activities.
- Connects with the patient and actively listens, while drilling down into the patient experience to identify strengths and opportunities for improvement.
- Promotes the use of the Five Fundamentals of Service (AIDET) and Evidenced Based Practices for interactions with patients and visitors.
- Communicates effectively with patients and families to resolve issues and provides service recovery when needed using HEART Service Recovery model.
- Responds to service requests and feedback received from Care Advisor.
- Provides hands on patient care as appropriate to meet the needs of the patients and department.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
