Patient Experience Call Center Supervisor
About The Position
The Patient Experience Call Center Supervisor is a key role for those passionate about guiding fertility patients on their journey to parenthood. If you are a compassionate, customer service-oriented leader who thrives in a fast-paced environment, this position is perfect for you. In this role, you will engage with patients throughout their experience while leading a multidisciplinary team to ensure exceptional care and service. We are seeking a Patient Experience Call Center Supervisor to join our dedicated team at Seattle Reproductive Medicine in Seattle, WA working Monday - Friday.
Requirements
- High school diploma required.
- Minimum of three years of experience in a medical office, patient services, or front desk role.
- Previous supervisory or leadership experience required.
- Leadership in office management, hiring, and team development.
- Expertise in scheduling, workflow, and staff coordination.
- Strong communication, problem-solving, and decision-making.
- Adaptable in a fast-paced environment.
Nice To Haves
- Bachelor's or Associate's degree in a relevant field (e.g., healthcare administration, business) or equivalent experience preferred.
Responsibilities
- Supervise and lead the Patient Experience Call Center team, ensuring exceptional patient interactions and smooth day-to-day operations.
- Monitor patient flow and clinic efficiency, proactively addressing bottlenecks and improving the patient experience.
- Serve as the escalation point for complex patient concerns, providing solutions and ensuring timely resolution.
- Train and mentor Patient Experience Call Center team members, fostering a supportive and high-performing work environment.
- Collaborate with clinic leadership and administrative teams to streamline workflows and improve service delivery.
- Ensure compliance with clinic policies and procedures, including HIPAA regulations.
- Assist with financial processes, such as insurance coordination, copay collection, and billing support.
- Conduct performance reviews and provide regular feedback to support staff development and continuous improvement.
- Assist with additional projects and administrative duties as needed.
Benefits
- Comprehensive healthcare, dental, life, and vision insurance.
- Generous paid time off (PTO).
- Paid holidays.
- Retirement savings program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
