Patient Experience Analyst/Programmer

SBHU•East Setauket, NY

4d•Onsite

About The Position

At Stony Brook Medicine, the Quality Analyst/Programmer provides clinical services and hospital leadership with information needed to drive performance improvement efforts throughout the hospital. This individual will be responsible for maintaining current knowledge of available data sources and reporting applications. The Quality Analyst/Programmer will work closely with internal and external stakeholders to understand information needs, and develop reports and perform analyses that address these needs. Duties of a Quality Analyst/Programmer may include the following but are not limited to: Provide technical support and coordinate data activities to develop a high quality centralized clinical data repository to facilitate aggregation and reporting of both qualitative and quantitative patient experience data. Use multiple data sources to illuminate the patient journey and guide strategic improvement efforts. Partner with Patient Experience, other Quality Management staff and operational leaders to analyze patient feedback and performance data, identify improvement opportunities, and develop meaningful metrics, benchmarks, and targets. Present findings and recommendations to stakeholders, support patient experience improvement initiatives, and serve as a liaison between business and technical teams for reporting and analytic needs. Identify needs for data and analyses in the clinical services. Elicit information requirements from clinical service staff. Translate information requirements and provide high quality, actionable reports to hospital leadership, Programs of Distinction (PODs), Quality Improvement (QI) and other performance improvement teams, and other groups to drive quality improvement efforts. This includes aggregating, analyzing and displaying statistically-oriented, external quality reporting data in formats such as dashboards, scorecards, visualizations, and other reports. Automate reporting functions wherever possible. Ensure the highest levels of data quality in all quality reporting. This includes ensuring that all quality reports accurately reflect source data by developing validation mechanisms as well as accurately documenting data sources, query names, and data definitions used in reports to permit replication when needed. Provide guidance to clinical and ancillary services, hospital leadership, and other stakeholders to assist in understanding and interpreting information in reports and vendor platforms. This may require flexible schedule to accommodate physician participation. Support external quality reporting requirements and voluntary programs with analysis of requirements and results. Provide guidance and support on analytical and reporting topics to other QMA personnel, QI, and other analytical and clinical departments. Generate ad-hoc reports and perform ad-hoc responsibilities as deemed appropriate by the Director of Quality Measurement & Analytics and Patient Experience leadership. Maintain awareness of institutional quality priorities and work collaboratively with colleagues in Quality Measurement & Analytics, the Quality Management Division, the Patient Experience division, IT, Finance, clinical and ancillary services, hospital leadership and external vendors to accomplish organizational goals.

Requirements

Bachelor degree in field requiring quantitative data analysis skills.
Three or more years of relevant experience.
Superior organization skills, detail oriented, and ability to be persistent and follow through.
Problem-solving, ability to adapt, flexibility in approaches to accomplishing tasks, and ability to independently arrive at creative solutions to problems.
Excellent communication skills, both verbal and written, particularly the ability to convey technical information in an accessible and understandable manner.
Strong listening skills to gather requirements and understand the technical barriers to project completion.
Ability to work both independently and in collaboration with individuals from various disciplines.

Nice To Haves

Master’s degree in field requiring quantitative data analysis skills.
Two or more years of relevant experience in data management, analysis, and/or quantitative report development and productions.
Some combination of two to three of the following applications or similar: SQL, SSIS, SSMS, R, Python, SAS, Tableau, Microsoft Access.
Strong data retrieval and reporting skills, experience as well as skill in presenting data in a variety of reporting formats and to a variety of audiences.
Strong data integration skills, experience and skill in aggregating data from a variety of sources in formats conducive to aggregation for reporting.
Prior experience and skill with health care-related systems/databases, analyses, and reporting as well as working in a health care setting and/or collaborating with clinical staff.
Prior experience and skill with patient experience reporting and platforms and/or interpreting health care regulatory/accreditation requirements.
WebIntelligence, Visual Basic, and/or SharePoint.
Experience and skill in assessing the accuracy of data reported.

Responsibilities

Provide technical support and coordinate data activities to develop a high quality centralized clinical data repository to facilitate aggregation and reporting of both qualitative and quantitative patient experience data.
Use multiple data sources to illuminate the patient journey and guide strategic improvement efforts.
Partner with Patient Experience, other Quality Management staff and operational leaders to analyze patient feedback and performance data, identify improvement opportunities, and develop meaningful metrics, benchmarks, and targets.
Present findings and recommendations to stakeholders, support patient experience improvement initiatives, and serve as a liaison between business and technical teams for reporting and analytic needs.
Identify needs for data and analyses in the clinical services.
Elicit information requirements from clinical service staff.
Translate information requirements and provide high quality, actionable reports to hospital leadership, Programs of Distinction (PODs), Quality Improvement (QI) and other performance improvement teams, and other groups to drive quality improvement efforts.
Aggregate, analyze and display statistically-oriented, external quality reporting data in formats such as dashboards, scorecards, visualizations, and other reports.
Automate reporting functions wherever possible.
Ensure the highest levels of data quality in all quality reporting by developing validation mechanisms and accurately documenting data sources, query names, and data definitions.
Provide guidance to clinical and ancillary services, hospital leadership, and other stakeholders to assist in understanding and interpreting information in reports and vendor platforms.
Support external quality reporting requirements and voluntary programs with analysis of requirements and results.
Provide guidance and support on analytical and reporting topics to other QMA personnel, QI, and other analytical and clinical departments.
Generate ad-hoc reports and perform ad-hoc responsibilities as deemed appropriate by the Director of Quality Measurement & Analytics and Patient Experience leadership.
Maintain awareness of institutional quality priorities and work collaboratively with colleagues in Quality Measurement & Analytics, the Quality Management Division, the Patient Experience division, IT, Finance, clinical and ancillary services, hospital leadership and external vendors to accomplish organizational goals.