Patient Experience Ambassador
About The Position
The Patient Experience Ambassador is a liaison between our patients and Mayo Clinic. Assists the patient and family by coordinating and navigating complex components of the patient's overall experience. Provides oversight for the unique needs of the patient care experience and intervenes as necessary. Independently makes decisions and executes job duties. Additionally, provides internal education to care team members, providers and staff as needed. Position may sit on institutional committees and acts as a subject matter expert across the organization in support of efforts to address diversity, equity, and inclusion of specific patient groups. May oversee the management of various institutional projects and resources. Proactively interfaces with internal and/or external stakeholders to understand barriers, concerns and build relationships to enhance the experience of patients. Stays apprised on and connected to diversity and inclusion efforts throughout Mayo Clinic pertaining to defined patient populations being served. Required to adhere to and uphold the ethical, compliance, and regulatory standards set forth for the institution. Must be available to respond/consult on weekends and evenings when necessary. Position requires a combination of on-site and telework.
Requirements
- Must be available to respond/consult on weekends and evenings when necessary.
- Required to adhere to and uphold the ethical, compliance, and regulatory standards set forth for the institution.
Nice To Haves
- Acts as a subject matter expert across the organization in support of efforts to address diversity, equity, and inclusion of specific patient groups.
- May oversee the management of various institutional projects and resources.
Responsibilities
- Acts as a liaison between patients and Mayo Clinic.
- Assists patients and families by coordinating and navigating complex components of the patient's overall experience.
- Provides oversight for the unique needs of the patient care experience and intervenes as necessary.
- Makes independent decisions and executes job duties.
- Provides internal education to care team members, providers, and staff as needed.
- May sit on institutional committees and act as a subject matter expert across the organization in support of efforts to address diversity, equity, and inclusion of specific patient groups.
- May oversee the management of various institutional projects and resources.
- Proactively interfaces with internal and/or external stakeholders to understand barriers, concerns, and build relationships to enhance the experience of patients.
- Stays apprised on and connected to diversity and inclusion efforts throughout Mayo Clinic pertaining to defined patient populations being served.
- Adheres to and upholds the ethical, compliance, and regulatory standards set forth for the institution.
- Available to respond/consult on weekends and evenings when necessary.
Benefits
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
- Continuing education and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
