Patient Escort

LCMC Health • New Orleans, LA

5d • Onsite

About The Position

The Patient Transporter is responsible for coordinating with doctors, nurses and other medical professionals to take patients from their rooms to various locations throughout the hospital. This can include helping patients in and out of bed, or using wheelchairs or stretchers to move them from the emergency room to a room, from a location to a treatment area or other locations, and performing other related tasks according to the established policies of LCMC Health. Maintains logs of time sensitive specimens and supplies between facilities, medical centers, physician practices, buildings, and remote areas as necessary according to established schedules.

Requirements

• High School Diploma/GED or equivalent OR 2 years of work experience.
• Basic Life Support Health Care Provider (CPR, BLS) - American Heart Association

Nice To Haves

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems – it’s all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do

Responsibilities

• Responsible for maintaining patient safety at all times while in the company of the patient.
• Safely and professionally transports patient without incident to units, testing areas, and area on campus.
• Remains with discharged patients until their ride arrives for pick-up. Transports patients to the discharge center during the hours of operations.
• Lifts the bed rails up and places the nurse call button near the patient after placing the patient back in bed.
• Utilizes proper body mechanics when lifting, pulling or pushing patients to avoid injury or damage to the patients.
• Keeps patients informed and gives periodic updates, as appropriate.
• Within the scope of position, positively contributes to organizational goal of patient throughput.
• Delivers medical items to the nursing units at the request of the House Supervisor such as pumps, I.V poles or special beds in a timely manner.
• Escorts visitors, patients, or other staff members to other appropriate areas of the hospital.
• Advises supervisor of current or anticipated problems. Effectively uses time and resources to accomplish their duties.
• Resolves conflicting matters and schedules with peers and other staff.
• Willingly accepts assignments and completes in a timely fashion.
• Appropriately uses time and attendance system and adheres to related policies and procedures.
• Be aware of possible compliance issues, specifically concerning fraud and abuse. Reports those issues immediately.
• Actively promotes and support LCMC's performance improvement initiatives (i.e., participates in ongoing education, cultural change initiatives, etc.)
• Verbal and written communications are clear, concise and accurate; uses positive non-verbal communication effectively.
• Demonstrates and actively promotes compliance with all state and federal regulatory and accrediting agencies (i.e., patient safety, infection control, HIPAA, etc.)
• Adheres to the LCMC Health's policies and procedures, as well as the Code of Conduct and all laws and regulations. Perform your duties in an ethical manner.
• Appropriately documents in accordance with departmental and organizational policies.
• Able to apply job knowledge to improve work processes.
• Utilizes the service recovery process to address customers’ concerns or complaints.
• Treats all customers with dignity, respect, courtesy and compassion.
• Recognizes customer needs and begins to solve problems as soon as they are apparent.
• Interacts with patients, families, visitors, and fellow employees to ensure a professional and courteous environment.
• Displays behaviors which focus on the customer by doing what is appropriate the first time.
• Locates and retains all of the equipment used in the transport department.
• Returns all stretchers to the department after each use and assures no loose equipment is left on it during storage around transport.
• Collects the wheelchairs from around the hospital and returns them to the designated areas.
• Acquires transports oxygen tanks from different units and transports them back to the office in the proper manner to avoid damage to the tanks or regulators.
• Attends department functions to ensure that all needed information and skills are reviewed and updated:
• Attends department meeting monthly in order to suggest new ideas.
• Arranges to complete projects before monthly meetings.
• Makes suggestions to the supervisors on agenda items.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED