Patient Enrollment Specialist I (Inbound) - 100% Virtual, CareBridge

Elevance Health•Durham, NC

1d•Remote

About The Position

The Patient Enrollment Specialist I is responsible for new and existing patients. This role involves outreach to patients, explaining the benefits of our programs, and guiding them through the enrollment process. This role enables associates to work virtually full-time, with the exception of required in-person training sessions (when indicated), providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

Requirements

Requires a HS diploma or equivalent and 1 year of experience in call center, sales, health care or customer focused environment; or any combination of education and experience which would provide an equivalent background.

Responsibilities

Reviewing and prioritizing patient census.
Reaching out to patients to explain services and enrolling them into the appropriate programs based on the line of business.
Coordinate with internal teams, including clinical and care coordination teams, to ensure seamless patient onboarding.
Meet or exceed enrollment targets and key performance indicators.
Providing support by addressing inquiries and scheduling the initial and annual appointments.
Enters documentation into the designated systems.