Patient Engagement Specialist

CVS Health•Work At Home-Illinois, IL

2d•$19 - $39•Hybrid

About The Position

The Patient Engagement Specialist will be an integral part of the Patient Engagement and Population Health Team and will be responsible for conducting patient outreach (telephonic and in-person home visits) to foster engagement in our care model. The Patient Engagement Specialist will engage with patients who have not visited the clinic, or have not been engaged in our care model to support them in accessing care at Oak Street. The PES can also assist patients in finding a more appropriate setting for their primary care needs.

Requirements

A track record of success in health-care-related engagement, sales, and/or marketing.
Strong verbal and written communication skills.
Strong technology skills and understanding of Excel as well as other EHR/EMR platforms.
Dedication to serving the community and building meaningful relationships.
A demonstrated ability to operate independently in a fast-paced environment.
An understanding of the Medicare and Medicare Advantage programs.
Access to reliable transportation and the ability to travel through assigned territories to connect with patients.
US Work Authorization is required.

Nice To Haves

Fluency in Spanish (written and oral) is preferred.

Responsibilities

Plan to spend about half of their time in the community connecting with patients (In patient-centered locations; Home, Hospitals, long-term care facilities, and skilled nursing facilities).
Respond to escalations and urgent needs with the keen ability to prioritize work, triage situations, and multitask.
Document interactions with patients in electronic medical records in a timely manner while maintaining HIPAA standards and confidentiality of protected health information.
Communicate complex topics between all identified parties involved in patients' care as needed with passion and patients (e.g., family members, caregivers, medical providers, community-based organizations).
Partner with the patient and their support persons (if necessary) to identify goals, address barriers, and be transparent about patient/provider expectations.
Independently foster relationships with patients and their caregivers.
Partner with Community Health Workers, Social Workers, and clinicians to support complex patient needs.
Educate patients about Oak Street’s numerous wrap-around services.

Benefits

Mission-focused career impacting change and measurably improving health outcomes for medicare patients.
Paid vacation, sick time, and investment/retirement 401K match options.
Health insurance, vision, and dental benefits.
Opportunities for leadership development and continuing education stipends.
New centers and flexible work environments.
Opportunities for high levels of responsibility and rapid advancement.
Medical, dental, and vision coverage.
Paid time off.
Retirement savings options.
Wellness programs.
Other resources, based on eligibility.