Patient Engagement Specialist

Guidehealth•Dallas, TX

2d•Remote

About The Position

Guidehealth is seeking individuals to build their healthcare knowledge and develop skills for the future. This role offers exposure to areas such as population health, value-based care, healthcare quality, care management, patient experience, and operations. The ideal candidate will have a foundation of relevant experience, be motivated to learn and grow, curious about healthcare, comfortable with new technology, and interested in professional development within the industry. Guidehealth provides opportunities for learning, coaching, feedback, exposure to different business areas, and skill-building.

Requirements

Experience proactively communicating with customers or patients across multiple channels, including phone, text, chat, email, or other digital platforms.
Confidence and persistence to initiate outbound conversations, build trust quickly, and keep people engaged across different communication channels.
Ability to influence and encourage others to take action through both verbal and written communication while remaining empathetic and patient-focused.
At least 1 year of experience in healthcare, customer service, a contact center, patient/member services, health insurance, pharmacy, a medical office, or a related environment.
Strong verbal and written communication skills with the ability to adapt style, tone, and approach based on the individual and communication channel.
Familiarity with healthcare terminology and how patients navigate areas such as benefits, providers, prescriptions, appointments, or preventive care.
Strong computer and problem-solving skills with the ability to quickly learn and work across multiple technologies, systems, and digital communication tools.
Ability to work toward measurable goals, apply feedback, and adapt to changing processes and priorities.
A high school diploma or equivalent.

Nice To Haves

Experience in a healthcare contact center, patient/member services, health insurance, pharmacy, or healthcare navigation.
Experience with high-volume outbound outreach, patient engagement, appointment scheduling, enrollment, retention, or other work requiring influence.
Knowledge of health insurance, preventive care, gaps in care, HEDIS, care management, population health, or value-based care.
Experience with CRM, EHR, call center, AI-enabled, omnichannel communication, or other healthcare technology.
Bilingual language skills or additional healthcare education, training, or certification.

Responsibilities

Proactively reaching out to patients and members through phone, text, chat, email, and other digital channels to engage them in healthcare programs, services, and recommended care.
Building rapport quickly across different communication channels, identifying barriers, and using empathy and influence to motivate patients to take action.
Educating patients about gaps in care, preventive services, screenings, medication adherence, and other opportunities to improve their health.
Helping patients navigate healthcare, including scheduling appointments, understanding next steps, and connecting with resources.
Managing both outbound and inbound interactions while adapting communication style to the patient and the channel.
Using technology and digital tools to communicate, research, document, and manage patient interactions accurately.
Collaborating with other teams to resolve patient needs and improve the patient experience.
Working toward individual and team goals for outreach, engagement, quality, and patient outcomes.