Patient Engagement Specialist - Remote

Modivcare

2d • Remote

About The Position

This position is responsible for processing new referrals, validates insurance eligibility and/or patient copay or cost share, and educates and (most importantly) excites patients about organizational programs! This role informs, promotes, and excites patients about organizational programs, which includes helping patients understand the process, answering questions, and completing administrative tasks to complete enrollment. Completes virtual outreach patients referred to Higi’s programs from partnering providers or organizations. Processes patient information into infrastructure and workflow tooling (i.e. EHR) accurately and efficiently. Coordinates all aspects of patient enrollment, including eligibility determination, scheduling with Higi’s clinical team members, and device ordering. Demonstrates a professional attitude, sound judgment, and empathy in all interactions with patients, caregivers, and other internal/external healthcare team members. Acts an integral part of a team of passionate healthcare experts spearheading the development of innovative, low risk/high benefit programs to keep patients healthy, happy, and out of the hospital!

Requirements

• High School Diploma or GED required
• Two (2) plus years of customer service, sales, or direct patient-facing experience
• Equivalent combination of education and/or experience
• Empathy, patience, and passion for delivering a phenomenal patient experience
• Exceptional written, verbal and interpersonal communication skills
• Highly personable, social telephone manner
• Able to inform, reassure, and roll with resistance as needed
• Work effectively with minimum supervision
• Work well in a team environment
• Ability to thrive in a fully virtual environment

Nice To Haves

• Associates or Bachelors degree in a health related field a plus
• Experience working with the senior population in home health, clinics, or other health service setting (Preferred)
• Experience to thrive in a fully virtual environment (Preferred)
• EHR/CMR experience (Preferred)

Responsibilities

• Processing new referrals
• Validating insurance eligibility and/or patient copay or cost share
• Educating and exciting patients about organizational programs
• Informing, promoting, and exciting patients about organizational programs
• Helping patients understand the process
• Answering patient questions
• Completing administrative tasks to complete enrollment
• Completing virtual outreach to patients referred to Higi’s programs from partnering providers or organizations
• Processing patient information into infrastructure and workflow tooling (i.e. EHR) accurately and efficiently
• Coordinating all aspects of patient enrollment, including eligibility determination, scheduling with Higi’s clinical team members, and device ordering
• Demonstrating a professional attitude, sound judgment, and empathy in all interactions with patients, caregivers, and other internal/external healthcare team members
• Acting as an integral part of a team of passionate healthcare experts spearheading the development of innovative, low risk/high benefit programs to keep patients healthy, happy, and out of the hospital

Benefits

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED