Patient Engagement Specialist-Tier II or III - Surgical Scheduler - Mansfield Orthopaedics

Copley Hospital•Morrisville, VT

10d•$22 - $29•Hybrid

About The Position

Mansfield Orthopaedics, located in Morrisville and Waterbury VT, offers a comprehensive range of evidence-based medicine and proven treatments and techniques that consider the patients’ wishes and preferences. Many of our orthopaedic Staff and Providers are active athletes and outdoor enthusiasts, making us particularly well-suited to serve the active, 4-season lifestyle of our patients. We are sensitive to patients’ desire to regain their mobility and get back to doing the things they love as soon as possible. We currently seeking a Patient Engagement Specialist Tier II or II- Surgical Scheduler to join our dynamic team, primarily located in our Waterbury Office, some some weekly engagement in the Morrisville office as well. Our Patient Engagement Specialist - Surgical Scheduler is a clerical staff in the medical or health care sector whose primary responsibility is to ensure, organize, and maintain an active accurate, and operational surgery schedule. Surgical Schedulers arrange the logistics of patient procedures, setting the time and venue, inclusive of the operating room, outpatient department and Radiology by taking care of paperwork and other administrative requirements. They serve as a liaison between patients and medical staff throughout the entire process, which covers pre-operative testing, authorizations for health insurance, the procedure itself, and follow-up appointments. All throughout, Surgical Schedulers communicate with patients and their families to ensure that they’re well-informed and prepared.

Requirements

High School degree or equivalent.
One to two years of clerical or technical experience in a hospital setting or related field.
Experience using a computer for data entry, scheduling or equivalent work type.
Excellent customer service, communication, computer, and organizational skills.
Knowledge of medical terminology.
Ability to remain calm under pressure.
Ability to work as part of a cohesive team supporting multiple professionals and other co workers while following established department procedures, hospital policies and regulatory requirements.

Nice To Haves

Computer and or business courses beyond the high school level.
Experience using scheduling software.
Multiple line telephone customer support experience.
Experience in front line customer support.
Health care/Technician experience supporting the clinic work flow, or LNA experience.

Responsibilities

Responsible for ensuring all necessary paperwork is complete before the procedure by gathering insurance-related paperwork such as pre-authorizations and forms indicating patient consent and personal and medical information.
Manage the prospective patient’s medical records, inputting and updating patient’s insurance information, scheduling procedures from the physician’s office using established hospital guidelines, and ensuring sufficient information is distributed to the patients and all necessary parties, including hospital departments, primary-care physician, and surgeon, through productive open communication.
In addition, enrolls patients in Force Therapeutics (patient navigation system).
Responsible for maximizing block time utilization when scheduling cases. Will ensure every effort is made to backfill surgical cancellations.
Must be organized and meticulous and have a sharp eye for detail. Exhibit a tactful, professional attitude toward patients and be able to juggle several tasks at the same time, adapting easily to circumstances and changes in schedules in a fast paced and sometimes stressful environment.
Maintains the office OR schedule for daily accuracy. Reviews all schedule changes with the surgeons to ensure they have provided final approval for all scheduled cases. Informs the Manager of all proposed and confirmed changes in the surgeon’s schedules that may affect practice operations.
Other duties as necessary include patient registration. Performing all functions associated with scheduling appointments for patients. Communicating with patients, physicians, other staff members by telephone. Collecting payments. Solving scheduling problems, schedules special diagnostic tests for clinic patients as per provider’s orders. Communicates directly with the testing service or department and confirms the appointment with patients. Obtains screening information from patients as needed for MRI testing and ensures that this information is communicated to Radiology. Informs the patient of the scheduled date of procedure. Ensures that patient is scheduled for a follow up provider appointment following the test.
Proficient with electronic medical records (EMR).