Patient Engagement Specialist II

Millennium Physician Group•Austin, TX

7d•Onsite

About The Position

Patient Engagement Specialist II Onsite | Austin, TX | $18–$19/hr Be the Voice Patients Trust If you have strong customer service experience, especially in a healthcare call center and you thrive in a fast‑paced, high‑volume environment, this role is an excellent fit. Our Patient Engagement Specialists are the first point of contact for thousands of Austin families, and your work directly shapes their care experience. For 35+ years, our independent, physician‑owned practice has delivered relationship‑driven care across five locations. Our team believes healthcare can be better more personal, more accessible, and more compassionate. If you feel the same, we’d love to meet you.

Requirements

1 year of customer service experience (healthcare strongly preferred)
Strong multitasking ability in a fast‑paced, high‑call‑volume environment
Excellent verbal and written communication
Dependability and punctuality
Ability to type 40–50 WPM
A genuine desire to help patients

Nice To Haves

Healthcare call center or medical office experience
Experience with EMR systems
At least 1 year of healthcare experience

Responsibilities

Answer up to 75 inbound patient calls daily with professionalism, empathy, and accuracy
Schedule appointments, transfer calls, and create detailed messages for clinical teams
Research patient inquiries including medical record status and general questions
Triage patient concerns to determine urgency and next steps
Manage provider schedules, including reschedules and cancellations
Process website appointment requests and custom forms
Assist patients with portal/website/EMR troubleshooting
Support staff with website or portal questions
Work in a large, high‑volume office with 25 providers