Patient Engagement Specialist II
Millennium Physician Group•Austin, TX
•$18 - $19•Onsite
About The Position
This role is for a Patient Engagement Specialist II, an onsite position in Austin, TX, with a pay rate of $18-$19 per hour. The specialist will be the first point of contact for patients, shaping their care experience. The practice has been delivering relationship-driven care for over 35 years and is physician-owned, focusing on personal, accessible, and compassionate healthcare.
Requirements
- 1 year of customer service experience (healthcare strongly preferred)
- Strong multitasking ability in a fast-paced, high-call-volume environment
- Excellent verbal and written communication
- Dependability and punctuality
- Ability to type 40–50 WPM
- A genuine desire to help patients
Nice To Haves
- Healthcare call center or medical office experience
- Experience with EMR systems
- At least 1 year of healthcare experience
Responsibilities
- Answer up to 75 inbound patient calls daily with professionalism, empathy, and accuracy
- Schedule appointments, transfer calls, and create detailed messages for clinical teams
- Research patient inquiries including medical record status and general questions
- Triage patient concerns to determine urgency and next steps
- Manage provider schedules, including reschedules and cancellations
- Process website appointment requests and custom forms
- Assist patients with portal/website/EMR troubleshooting
- Support staff with website or portal questions
Benefits
- Health, Dental, and Supplemental Benefits
- 401(k) with Employer Match
- Paid Time Off
- Employee Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
