Patient Engagement Specialist I

Sprinter Health • Menlo Park, CA

1d • $21 - $21

About The Position

Sprinter Health is expanding its patient engagement operations and is seeking a customer-centric specialist to support patients through convenient, at-home healthcare services. As often the first voice patients hear from Sprinter Health, the Patient Engagement Specialist I uses personalized outreach and clear communication to help patients understand and schedule their ordered services.

The role involves following up on inbound requests, making high-volume outbound calls using an auto-dialer, answering patient questions, and booking appointments. The specialist develops knowledge of partner care models, builds trust with patients and caregivers, collaborates with representatives and healthcare professionals, and escalates questions or concerns to other teams as needed. Other duties and projects may be assigned.

Requirements

• At least 2 years of outbound call center experience, including at least 1 year in the healthcare industry.
• Proficiency with electronic health record (EHR) systems and other healthcare software.
• Excellent written and verbal communication skills to present and explain information to customers.
• Experience managing multiple communication channels, including phone, email, and chat.

Nice To Haves

• Experience with Zendesk.
• Experience with Five9.
• Experience working in an on-demand service or healthcare environment.
• Flexibility, humility, and a sense of humor.
• Strong, personable communication skills.
• Ability to solve problems at short notice and think creatively.
• Strong organization and an appreciation for following processes.
• Ability to thrive in a fast-paced, high-pressure environment.

Responsibilities

• Review and follow up on inbound requests from existing outreach campaigns.
• Conduct personalized outreach to patients using prospecting techniques.
• Use an auto-dialer to make 150 to 200 outbound patient calls each day.
• Speak with approximately 80 to 100 patients and book an average of 19 appointments each day.
• Build trust with prospective patients and caregivers and encourage them to schedule appointments.
• Educate patients about the importance of their ordered services and the benefits of receiving them at home with Sprinter Health.
• Develop an understanding of each partner’s care model to answer patients’ outstanding questions.
• Collaborate with other representatives and healthcare professionals to provide a seamless patient experience.
• Escalate patient questions and concerns to other teams for additional support.
• Perform other duties and projects as assigned.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with a match.
• Flexible paid time off.
• Parental leave: 16 weeks for the birthing parent and 8 weeks for the non-birthing parent.
• Infertility/fertility treatment coverage with a $10,000 lifetime maximum.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed