Patient Engagement Representative

United Vein & Vascular Centers • Tampa, FL

5d • Remote

About The Position

Be the connection that makes a patient’s experience better. At United Vein & Vascular Centers (UVVC), a great patient experience starts long before someone walks through our clinic doors. As a Patient Engagement Representative I, you’ll be a trusted point of contact for our patients—helping answer questions, coordinate appointments, provide important information, and make navigating their care as easy as possible. If you’re a strong communicator who enjoys helping people, solving problems, and creating positive experiences, this is an opportunity to make an impact with every conversation.

Requirements

• High school diploma or GED required
• 1–2 years of customer service experience required
• Strong written and verbal communication skills
• Comfort navigating multiple technology platforms, including EMR and CRM systems
• Experience with telephony technologies
• An understanding of medical terminology
• Strong organization, attention to detail, and problem-solving skills
• A dependable approach with reliable attendance and punctuality

Nice To Haves

• some college preferred
• Healthcare experience preferred

Responsibilities

• Connect with patients through inbound and outbound calls, emails, texts, and web chats
• Schedule and reschedule appointments while answering patient questions and requests
• Provide clear pre- and post-appointment instructions
• Help patients navigate general questions related to their appointments, procedures, and insurance
• Use your knowledge of UVVC scheduling protocols and tools to help maximize physician schedules
• Proactively reach out to existing patients to support and improve their overall experience
• Help prevent cancellations and no-shows and reconnect patients with their care
• Maintain accurate patient records and interactions across the EMR, Salesforce, and other systems
• Partner with clinics and internal departments to provide a seamless patient experience
• Participate in team meetings and stay informed on new processes, policies, and services
• Support special projects, including escalations, new-hire training, and testing new tools or processes
• Protect the confidentiality and security of Protected Health Information (PHI) in accordance with HIPAA and UVVC policies
• Demonstrate and promote UVVC’s Core Values: Understanding, Nurturing, Ingenuity, Trust, Excellence, and Diversity

Benefits

• Competitive compensation
• Outstanding work-life balance
• Medical, dental, and vision benefits
• 401(k) plan with company match
• 100% company-paid life insurance
• PTO and paid holidays
• Opportunities for professional development and career growth
• A collaborative environment where your voice and contributions matter
• The resources and opportunities of a growing national vascular organization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED