Patient Engagement Representative
About The Position
Be the connection that makes a patient’s experience better. At United Vein & Vascular Centers (UVVC), a great patient experience starts long before someone walks through our clinic doors. As a Patient Engagement Representative I, you’ll be a trusted point of contact for our patients—helping answer questions, coordinate appointments, provide important information, and make navigating their care as easy as possible. If you’re a strong communicator who enjoys helping people, solving problems, and creating positive experiences, this is an opportunity to make an impact with every conversation.
Requirements
- High school diploma or GED required
- 1–2 years of customer service experience required
- Strong written and verbal communication skills
- Comfort navigating multiple technology platforms, including EMR and CRM systems
- Experience with telephony technologies
- An understanding of medical terminology
- Strong organization, attention to detail, and problem-solving skills
- A dependable approach with reliable attendance and punctuality
Nice To Haves
- some college preferred
- Healthcare experience preferred
Responsibilities
- Connect with patients through inbound and outbound calls, emails, texts, and web chats
- Schedule and reschedule appointments while answering patient questions and requests
- Provide clear pre- and post-appointment instructions
- Help patients navigate general questions related to their appointments, procedures, and insurance
- Use your knowledge of UVVC scheduling protocols and tools to help maximize physician schedules
- Proactively reach out to existing patients to support and improve their overall experience
- Help prevent cancellations and no-shows and reconnect patients with their care
- Maintain accurate patient records and interactions across the EMR, Salesforce, and other systems
- Partner with clinics and internal departments to provide a seamless patient experience
- Participate in team meetings and stay informed on new processes, policies, and services
- Support special projects, including escalations, new-hire training, and testing new tools or processes
- Protect the confidentiality and security of Protected Health Information (PHI) in accordance with HIPAA and UVVC policies
- Demonstrate and promote UVVC’s Core Values: Understanding, Nurturing, Ingenuity, Trust, Excellence, and Diversity
Benefits
- Medical, dental, and vision benefits
- 401(k) plan with company match
- 100% company-paid life insurance
- PTO and paid holidays
- Opportunities for professional development and career growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
