Patient Engagement Representative - West Coast

ILUMED LLC•Jupiter, FL

17d•Onsite

About The Position

This role is for a Patient Engagement Representative who will be responsible for connecting patients with the care they need. The ideal candidate will be a compassionate and detail-oriented professional with a passion for helping others. This position requires a bilingual Korean/English speaker to support the growing Korean-speaking patient population. As a Patient Engagement Representative, you will be the voice of the healthcare organization, reaching out to patients to schedule appointments, provide program information, and deliver top-tier customer service in a fast-paced call center environment. Your role will directly impact access to care and patient satisfaction across clinical programs.

Requirements

Fluent in Korean and English (spoken and written) – required.
Strong verbal and written communication skills.
Customer-service focused, with a patient-first mindset.
Proven ability to handle a high volume of calls with professionalism and accuracy.
Tech-savvy with experience using EHRs, call center platforms, and Microsoft Office.
Adaptable, self-motivated, and a collaborative team player.
High school diploma or equivalent required.
Minimum 2 years of experience in healthcare customer service.
Familiarity with HIPAA guidelines and patient privacy standards.
Bilingual in Korean/English is Required.

Nice To Haves

Prior experience in healthcare scheduling or a call center environment preferred.
Bilingual Spanish/English preferred.

Responsibilities

Make outbound and receive inbound calls to schedule, confirm, or reschedule healthcare appointments.
Communicate clearly and empathetically with patients in both Korean and English.
Accurately document all interactions in internal systems.
Follow scheduling protocols and call scripts while maintaining a courteous tone.
Address patient questions and concerns; escalate complex issues as needed.
Verify patient demographics and update records accordingly.
Ensure compliance with HIPAA and organizational privacy policies.
Participate in ongoing training and support outreach campaigns as assigned.
Other duties as requested.