Patient Engagement Manager
Neuronetics, Inc.•Delray Beach, FL
•Onsite
About The Position
Greenbrook Mental Wellness Centers is seeking a dynamic and experienced Manager of Patient Engagement to lead our Care Coordination team and play a key role in helping patients access life-changing mental health treatment. This leader will oversee Care Coordinators and Case Managers across multiple locations, driving team performance, optimizing processes, and ensuring an outstanding patient experience throughout the treatment journey.
Requirements
- Strong leadership skills with the ability to motivate, coach, and develop high-performing teams.
- Excellent communication, relationship-building, and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Data-driven mindset with experience using metrics to drive performance and process improvement.
- Passion for delivering exceptional patient and customer experiences.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Willingness and ability to travel as needed to support assigned centers and teams.
- Associate's or Bachelor's degree in Healthcare Administration, Business, Communications, Training & Development, or a related field preferred.
- Minimum of five years of progressive clinical operations management experience, preferably within specialty healthcare, behavioral health, or mental health settings.
- Intermediate proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Experience with electronic health records (AdvancedMD preferred), Salesforce, learning management systems, or similar healthcare technology platforms preferred.
- Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time.
Responsibilities
- Lead, coach, and develop a team of Care Coordinators and Case Managers across multiple locations.
- Establish, monitor, and drive team performance through key performance indicators (KPIs) and operational goals.
- Provide ongoing coaching, feedback, and performance management to support employee growth and success.
- Partner with Human Resources on employee relations, performance improvement, and team development initiatives.
- Participate in hiring, onboarding, training, and development of new team members.
- Ensure adequate coverage and staffing to maintain continuity of patient care and support services.
- Resolve patient concerns and escalations in a timely and professional manner.
- Collaborate with Operations and Revenue Operations teams to improve patient access to treatment and remove barriers to care.
- Conduct quality audits and process reviews to ensure operational excellence and compliance.
- Maintain compliance with HIPAA, OSHA, company policies, and all applicable regulatory requirements.
Benefits
- health insurance
- dental insurance
- vision insurance
- optional supplemental medical insurance
- health savings and flexible spending accounts
- company-paid life insurance and additional voluntary life insurance
- company-paid short term disability and long term disability insurance
- participation in a 401(k) savings and investment plan with company contribution
- paid time off for non-exempt salaried employees is calculated as .625 per pay period worked for vacation time and .29166 per pay period for personal time.
- Full-time exempt employees will be eligible for Flex-PTO, which allows time off without accrual.
- If applicable and required under state law, the successful candidate will also be eligible for paid sick leave.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
