Patient Encounter Associate - Cardiac Cath Lab - Mount Sinai Hospital- Per Diem
About The Position
The Per Diem Patient Encounter Associate supports patient reception, scheduling, registration, and financial pre-clearance for the Cardiac Cath Lab at Mount Sinai Hospital. The role aims to provide a high degree of patient satisfaction and maximize reimbursement. Duties include scheduling and pre-registration; self-pay screening; insurance eligibility determination; obtaining and verifying demographic and insurance information; identifying authorization or referral requirements; and helping resolve insurance issues. The position requires at least one week of on-site training provided by the practice.
Requirements
- High school diploma or GED.
- At least one year of physician practice experience.
- Must complete at least one week of on-site training, provided by the practice.
- Follows HIPAA and other applicable federal and state requirements for handling protected health information.
Nice To Haves
- Associate degree preferred.
- Experience in a medical office setting preferred.
- Experience using a computer system for physician scheduling preferred.
Responsibilities
- Greets patients in person and by telephone and updates insurance and demographic information in the practice management system.
- Collects registration and financial information for pre-registration, enters it into the practice management system, and ensures entries are complete and accurate.
- Answers practice phones and schedules, reschedules, and cancels appointments according to established protocols.
- Contacts patients at home to confirm scheduled and canceled appointments.
- Checks in arriving patients and completes registration, including demographic verification, financial screening, insurance verification with third-party providers, follow-up appointments, discussion of the self-pay policy with new patients, Medicare as Secondary Payer questionnaires when appropriate, and NOPP signatures.
- Ensures patients have paid or collects the appropriate co-pay under billing management direction, and provides receipts according to cash-control protocols.
- May perform simple to moderately complex charge-entry tasks or enter patient payments and prepare the cashier’s deposit; these duties are mutually exclusive and may not be performed by the same employee.
- Facilitates prior authorization and appointment scheduling for provider-requested diagnostic testing in EPIC.
- Regularly checks waiting-room status and advises patients of wait times.
- Works collaboratively with other hospital departments to ensure prior approval and other required procedures are completed before care is delivered.
- Reconciles the daily patient schedule with closed encounters.
- Works billing-edit reports and reviews encounters that may require correction.
- Scans documents into EPIC daily.
- Provides feedback to the Manager about registration and change-posting issues that negatively affect operations, contributing to system development and process improvement.
- Follows HIPAA and other federal and state requirements for handling protected health information.
- Performs other duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
