Patient Educator

ZOLL Medical•Mesa, AZ

5d•Hybrid

About The Position

The Respicardia division of ZOLL Medical Corporation is focused on helping people with central sleep apnea get access to a therapy to restore a more normal breathing pattern during sleep and give them better quality of life. We develop breakthrough therapies for an impactful disease that is severely underdiagnosed and often untreated. As we continue to grow, those who join our team will work alongside motivated people who care about others, put patients first and are dedicated to high-quality and innovative solutions.

Requirements

RN or LPN certification strongly preferred; other healthcare credentials or equivalent experience considered
10+ years of experience in a healthcare setting, interacting with patients preferred
Customer and patient focused experience.
Ability to listen to patient needs, prioritize needs/requirements and communicate them to cross-functional teams.
Detail oriented – ability to manage multiple patient cases and streams of communication in parallel.
Strong problem-solving skills.
Ability to self-manage time and activities with an aptitude for change and adaptability.
Exceptional communication skills, both written and verbal.
Team-player mindset and willingness to collaborate.
Proficiency with a variety of software and communication tools.

Nice To Haves

Familiarity with sleep disorders and/or working in a sleep laboratory setting
Exposure to the business or insurance side of healthcare , such as reimbursement, coverage, or payer interactions
Experience educating patients or customers , especially around treatment options, products, or care plans
Hands‑on experience with active implantable medical devices
Prior work with a medical device company

Responsibilities

Introduce the therapy/company to interested patients in a fact-based and compliant manner.
Answer questions posed by patients and their caregivers.
Direct patients to healthcare providers and engage them in the Patient Pathway.
Develop a solid understanding of our therapy and its clinical application.
Interact with the providers and the facility.
Use a variety of tools to connect patients, healthcare professionals, and team members.
May include training other team members and consulting with our commercial team on specific patient issues or questions.