Patient Education Program Manager
American Addiction Centers•Locust Grove, GA
•Remote
About The Position
Supports the enterprise health literacy and patient education strategy by managing system-wide patient education programs, ensuring accessible, culturally appropriate, high-quality materials aligned with Advocate Health Purpose & Commitments and high reliability principles.
Requirements
- Bachelor’s degree required
- Typically requires 5 years' experience in patient education, health literacy, instructional design, or healthcare program management.
- Knowledge of adult learning principles, digital education tools, health literacy, accessibility, cultural competence, and healthcare workflows.
Nice To Haves
- Master’s in Health Education, Public Health, Nursing, or related field preferred.
- CHES/MCHES or related certification.
- Program management experience
- Clinical experience
- MS Office tools
- Epic and/or Workday experience
Responsibilities
- Manage the development, implementation, and optimization of enterprise patient education resources aligned with Advocate Health Purpose & Commitments and health literacy best practices.
- Ensure all patient-facing education content meets standards for readability, cultural/linguistic appropriateness, accessibility, accuracy, and alignment with high reliability communication expectations.
- Coordinate with clinical teams, Digital, Marketing/Communications, Patient Experience, Health Equity, and Compliance to standardize patient education workflows and content governance.
- Maintain strong vendor relationships for patient education technologies, ensuring systems function reliably and support efficient clinical workflows.
- Support integration of patient education into EHR workflows, digital platforms, and care pathways to enhance comprehension and engagement.
- Collect, analyze, and report data on patient education utilization, effectiveness, outcomes, and equity insights to inform continuous improvement.
- Partner with the Health Literacy Associate Director to advance system-wide education standards, governance models, and improvement initiatives.
- Facilitate training and capability building for staff on patient education tools, best practices, cultural competence, and communication expectations.
- Engage patient advisory groups and frontline clinicians to ensure patient-centered design and continuous feedback in education resources.
- Represent the patient education program in enterprise forums and contribute to cross-departmental initiatives supporting safety, quality, and experience.
Benefits
- Comprehensive suite of Total Rewards
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
