Patient Dining Manager
About The Position
Join a team that embraces your passion for working with people — mentoring them as they achieve personal and professional goals while delivering exceptional patient care. Sodexo is seeking a Patient Dining Manager for Lehigh Valley Hospital–Pocono, a 230-bed hospital campus with more than 215 physicians on medical staff. This leader will oversee all patient feeding operations and play a key role in delivering a positive, consistent patient dining experience across the hospital. In this highly visible role, you will lead, mentor, and develop a team of approximately 40 frontline employees while collaborating closely with nursing and clinical teams to enhance patient satisfaction and operational excellence.
Requirements
- A passion for delivering an exceptional patient dining experience
- Strong leadership skills with the ability to motivate and develop union frontline teams
- Prior healthcare food service management experience preferred
- Excellent customer service and professional communication skills
- Ability to manage multiple priorities and collaborate effectively with interdisciplinary teams
- Experience analyzing patient satisfaction metrics and implementing performance improvement initiatives
- Knowledge of regulatory standards and compliance requirements
- ServSafe Manager Certification required
- Associate's Degree or equivalent experience
- 2 years minimum management experience
- 2 years minimum functional experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.
Responsibilities
- Direct and manage daily patient feeding operations, including tray line execution and meal delivery processes
- Lead, mentor, and develop frontline union staff to ensure high engagement and accountability
- Foster a culture of hospitality and service excellence focused on patient satisfaction
- Analyze patient satisfaction data and implement action plans to drive continuous improvement
- Serve as liaison between nursing units and the dietary department to address patient menu and meal concerns
- Ensure compliance with HACCP, regulatory, food safety, and workplace safety standards
- Train and coach staff on food safety, sanitation, and service expectations
- Manage scheduling, staffing, and operational priorities in a fast-paced healthcare environment
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
