Patient Customer Service Representative Team Lead
About The Position
Ready to take your healthcare career to the next level? Join R1, the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, including sophisticated analytics, AI, intelligent automation, and workflow orchestration. At R1, you’ll be part of a mission-driven team that blends innovative technology with meaningful human connection to create exceptional patient and team experiences. As a Patient Access Lead Customer Service Representative, you’ll play a key role in supporting both patient experience and team performance. You’ll act as a trusted resource for team members while helping ensure operational excellence across patient access functions.
Requirements
- High School Diploma or GED (or equivalent experience)
- Minimum of 4 years of relevant experience
- Strong customer service and communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Experience maintaining confidentiality and handling sensitive information
Nice To Haves
- Experience in patient access or healthcare operations
- Leadership, mentoring, or team support experience
Responsibilities
- Support and guide team members to ensure success, development, and engagement
- Monitor productivity, workflows, and trends to help meet departmental goals
- Deliver exceptional customer service while resolving patient concerns with professionalism and empathy
- Ensure adherence to processes, policies, and quality standards
- Serve as a reliable partner to leadership by identifying opportunities for improvement
- Help maintain a positive, collaborative, and high-performing work environment
- Monitor team performance, schedules, and productivity metrics
- Ensure workflows and registration processes are followed consistently
- Assist with training, onboarding, and development of team members
- Resolve patient and team member issues with sound judgment and professionalism
- Complete daily worklists and generate reports using registration and billing systems
- Communicate effectively with leadership and cross-functional departments
- Adapt to multiple functional areas based on business needs
- Support quality assurance initiatives and continuous improvement efforts
- Help create a positive, motivated, and team-oriented environment
Benefits
- competitive benefits package
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
