Patient Access Customer Service Representative Team Lead
About The Position
Join R1, a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. R1 combines deep expertise with an advanced technology platform, including analytics, AI, intelligent automation, and workflow orchestration. As a Patient Access Lead Customer Service Representative, you will support patient experience and team performance by acting as a resource for team members and ensuring operational excellence in patient access functions. This role offers the opportunity to make a significant impact, grow your career with leadership exposure and mentoring, engage in dynamic and fast-paced work, and be part of a strong, supportive team culture.
Requirements
- High School Diploma or GED (or equivalent experience)
- Minimum of 4 years of relevant experience
- Strong customer service and communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Experience maintaining confidentiality and handling sensitive information
Nice To Haves
- Experience in patient access or healthcare operations
- Leadership, mentoring, or team support experience
Responsibilities
- Support and guide team members to ensure success, development, and engagement
- Monitor productivity, workflows, and trends to help meet departmental goals
- Deliver exceptional customer service while resolving patient concerns with professionalism and empathy
- Ensure adherence to processes, policies, and quality standards
- Serve as a reliable partner to leadership by identifying opportunities for improvement
- Help maintain a positive, collaborative, and high-performing work environment
- Monitor team performance, schedules, and productivity metrics
- Ensure workflows and registration processes are followed consistently
- Assist with training, onboarding, and development of team members
- Resolve patient and team member issues with sound judgment and professionalism
- Complete daily worklists and generate reports using registration and billing systems
- Communicate effectively with leadership and cross-functional departments
- Adapt to multiple functional areas based on business needs
- Support quality assurance initiatives and continuous improvement efforts
- Help create a positive, motivated, and team-oriented environment
Benefits
- Competitive benefits package
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
