Patient Counselor

Surgery Partners Careers•Colleyville, TX

1d•Onsite

About The Position

As a Patient Counselor, you will interact professionally with patients, physicians, and other teammates. You will interface with prospective and existing patients daily on the phone and in person, managing their care from the initial phone call through consultations and procedures. Your role involves educating patients (Cataract/Lasik) on available vision treatments and, with surgeon guidance, helping them select the ideal procedure.

Requirements

Minimum of three years experience in sales/relationship management
Strong organizational skills
Excellent communicator, professional appearance and solid work history
Knowledge of compliance requirements and clinic policies and procedures

Nice To Haves

Bachelors Degree desired
Previous experience in a medical environment preferred
Bilingual a plus

Responsibilities

Greeting patients and creating a comfortable environment
Meet and counsel prospective patients, educating them on vision correction procedures and answering general questions
Educate each patient on the procedure and obtain necessary patient history and payment information
Discuss financing/payment options with patients
Schedule patient surgeries and post-op appointments
Follow up on online or outside marketing leads
Follow up on previous counseled patients who have not selected a vision correction procedure
Work closely with surgeons to select the best vision correction option
Use ophthalmic equipment to screen potential candidates for Lasik surgery
Work with marketing to help promote monthly campaigns