Patient Coordinator at Warren Orthodontics

Specialty Dental Brands-UT•Springville, UT

2d•Onsite

About The Position

Warren Orthodontics is a top-rated orthodontic office in Springville, Utah, dedicated to providing excellent service, state-of-the-art orthodontic treatment, and beautiful results. Our mission is to be the best part of our patients' day by creating beautiful smiles and lasting relationships in a caring way. We are seeking a Patient Coordinator who can help us achieve this mission.

Requirements

Native or bilingual proficiency in both Spanish and English.
Reception background.
High school diploma or equivalent required.
Previous experience in dental or healthcare scheduling preferred.
Strong organizational and multitasking skills.
Excellent communication and patient service skills.
Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined.

Nice To Haves

Dental or orthodontic experience a plus.
Some college coursework or healthcare-related education preferred.
Familiarity with dental practice management software (e.g., Dentrix, Eaglesoft) is a plus.

Responsibilities

Greet all patients upon their arrival and ensure their needs are exceeded.
Monitor the arrival of patients.
Schedule all appointments.
Stabilize the production by scheduling the Ideal Day.
Facilitate the production and scheduling portion of the morning meeting by identifying open time in the schedule for various appointment types.
Update addresses, telephone numbers and insurance information as the patients arrive.
Oversee the schedule during the day to ensure that it runs smoothly. Adjust the schedule as necessary.
Complete a telephone slip for each new patient and forward documents to them.
Monitor and track new patient phone calls and document referral sources and pertinent information.
Oversee and train all appropriate staff members on the scheduling program/software.
Perform other tasks as assigned by the office manager and doctor.
Frequently translate complex industry jargon and communicate at a professional level in both languages.