Patient Coordinator at Warren Orthodontics

Warren Orthodontics•Springville, UT

1d•Onsite

About The Position

We are a top-rated Orthodontic Office in Springville, Utah. Our Mission: We strive to be the best part of our patients’ day, creating beautiful smiles, and lasting relationships in a caring way with excellent service, state-of-the-art orthodontic treatment, and beautiful results. This is a full-time position and an excellent career opportunity with a competitive salary. Our environment and culture will be unlike anything you have experienced, and our hours are family-friendly.

Requirements

Must possess native or bilingual proficiency in both Spanish and English.
Reception background.
High school diploma or equivalent required.
Previous experience in dental or healthcare scheduling preferred.
Strong organizational and multitasking skills.
Excellent communication and patient service skills.
Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined.

Nice To Haves

Dental or orthodontic experience a plus.
Some college coursework or healthcare-related education preferred.
Familiarity with dental practice management software (e.g., Dentrix, Eaglesoft) is a plus.

Responsibilities

Greet all patients upon their arrival and ensure their needs are exceeded.
Monitor the arrival of patients.
Schedule all appointments.
Stabilize the production by scheduling the Ideal Day.
Facilitate the production and scheduling portion of the morning meeting by identifying open time in the schedule for various appointment types.
Update addresses, telephone numbers, and insurance information as the patients arrive.
Oversee the schedule during the day to ensure that it runs smoothly.
Adjust the schedule as necessary.
Complete a telephone slip for each new patient and forward documents to them.
Monitor and track new patient phone calls and document referral sources and pertinent information.
Oversee and train all appropriate staff members on the scheduling program/software.
Perform other tasks as assigned by the office manager and doctor.
Frequently translate complex industry jargon and communicate at a professional level in both languages.