Reilly & Gelder OMS - Patient Coordinator

Career Opportunities with BrookBeam Dental•Albany, NY

51d•Onsite

About The Position

As a Patient Coordinator, you will be providing the practice with important administrative support. You will serve as the primary non-clinical business interface with the patient, performing a variety of tasks critical to the smooth functioning of the practice. This includes meeting and greeting patients on the phone and in person, scheduling patients, arranging for and receiving patient payments, and providing patient support, education, and counseling on practice and insurance procedures and requirements. You will work within the dental management software to perform and confirm patient scheduling, filling doctors' and hygienists' schedules and managing wait lists. You may use marketing/communication software to confirm patient appointments and perform other patient-relations functions, and may also schedule patients with specialists. You will be responsible for creating and maintaining patient records by inputting data into the dental management system, including medical histories, treatment plans, insurance information, patient photographs, x-rays, and other critical data. You will also create, update, and maintain patient paper charts with required forms and other key information. Financial functions include receiving patient payments, developing and discussing payment plans, tallying cash and checks, charging patients out in the dental management system, insurance verification, and mailing insurance claims and pre-estimates to insurance companies. You may also make patient collections calls and interact with insurance carriers as needed. Additionally, you will perform office maintenance and communications functions, which may include executing office opening and closing protocols, ordering supplies, taking and transmitting phone messages to employees, and working closely with providers and assistants to provide a safe, seamless, and pleasant experience for patients.

Requirements

High School Diploma/equivalent

Nice To Haves

Dental and/or customer service experience

Responsibilities

Serving as the primary non-clinical business interface with the patient, performing a variety of tasks critical to the smooth functioning of the practice, including, but not limited to: meeting and greeting patients on the phone and in person; scheduling patients; arranging for and receiving patient payments; and providing patient support, education, and counseling on practice and insurance procedures and requirements.
Working within the dental management software to perform and confirm patient scheduling, filling doctors’ and hygienists’ schedules and managing wait lists; may use marketing/communication software to confirm patient appointments and perform other patient-relations functions; may also schedule patients with specialists.
Creating and maintaining patient records: inputs data to the dental management system, including, but not limited to, some or all of the following: medical histories, treatment plans, insurance information, patient photographs x-rays, and other critical data; creates, updates, and maintains patient paper charts with required forms and other key information.
Performing financial functions including, but not limited to, some or all of the following: receiving patient payments, developing and discussing payment plans; tallying cash and checks, charging patients out in dental management system; insurance verification; and mailing insurance claims and pre-estimates to insurance companies. May also make patient collections calls and interact with insurance carriers as needed.
Performing office maintenance and communications functions, which may include executing office opening and closing protocols; ordering supplies; taking and transmitting phone messages to employees; and working closely with providers and assistants to provide a safe, seamless and pleasant experience for patients.