Patient Coordinator - St. Vincent's (In-Person)

EyeHealth Northwest•West Haven-Sylvan, OR

2d•Onsite

About The Position

The Patient Coordinator serves as the clinic’s first point of contact, greeting and checking in patients, directing them to appropriate areas, responding to questions, preparing and processing appointment information, collecting payments, and checking patients out. The role focuses on effective communication, cooperation with coworkers, and delivering professional, respectful, high-quality patient service. The position has no supervisory responsibility, but may provide guidance and help orient or train new employees. The coordinator helps manage patient flow and wait times; maintains accurate patient, insurance, and physician records; answers questions about appointments, fees, copayments, and services; verifies referrals; and performs cashier and payment-recording duties. The position also follows clinic procedures for fee tickets and clinic opening and closing, maintains a clean reception and waiting area, protects confidential information, and complies with safety standards, company policies, and applicable laws and regulations. Additional duties may include appointment and paperwork coordination, assisting with scheduling, ordering supplies or contact lenses, contacting patients who miss appointments, setting up recalls, verifying vision insurance authorizations, checking same-day OHP eligibility, scanning documents, and collecting contact lens fees. Work is primarily in a general office environment with moderate noise. The role involves reading printed and computer-screen information, frequent short periods of standing or walking, occasional extended standing or walking and sitting, and occasional reaching, lifting, pushing, pulling, or carrying objects up to 20 pounds. Reasonable accommodations may be made for individuals with disabilities.

Requirements

High school diploma or equivalent.
Computer literacy and basic math skills.
Knowledge and understanding of medical terminology and procedures relating to the eye.
Ability to manage busy schedules; be highly organized, self-motivated, and able to multitask.
Ability to assess situations and use good judgment when making workflow decisions.
Strong interpersonal skills and a genuine desire to help people.
Ability to work cooperatively and interact professionally and respectfully with physicians, staff, vendors, and patients.
Ability to address patient complaints and resolve problems.
Ability to develop rapport quickly with people of varied personalities and backgrounds.
Ability to communicate clearly and concisely, orally and in writing.
Attention to detail.
Ability to work a flexible schedule, including evenings and weekends, and willingness to rotate to various worksites as needed.
Ability to perform the essential functions, including visual acuity for reading printed and computer-screen information, manual and finger dexterity, and the described standing, walking, sitting, reaching, and handling of objects.

Nice To Haves

One year of experience is preferred.
An equivalent combination of education, experience, and training that provides the knowledge, skills, and abilities required for the essential duties.

Responsibilities

Greet patients and provide welcoming, attentive, professional customer service.
Manage patient flow into and out of the clinic to minimize wait times.
Help patients complete forms and ensure patient, insurance, and primary physician information is accurate and current.
Answer questions about appointments, fees, copayments, and services, escalating questions as appropriate.
Collect copayments and verify referrals.
Perform cashier duties, including totaling visit charges, reviewing charge slips, processing and recording payments, balancing, and verifying and posting daily batches and end-of-day Instamed totals.
Follow established procedures for checking patients in and out and processing payments.
Process fee tickets, alphabetize tickets and assessments, and scan them to Bookkeeping at the appropriate time.
Follow clinic opening and closing protocols, including unlocking or locking doors and turning off or setting the alarm as applicable to the shift.
Maintain a neat, clean, and orderly reception and waiting room.
Communicate effectively and respectfully with patients, coworkers, and doctors, sharing information appropriately and following up as needed.
Protect confidential patient information in accordance with patient-care needs, HIPAA, and applicable laws and regulations.
Follow company safety standards, OSHA requirements, clinic procedures, and applicable State and Federal laws and regulations.
As needed, coordinate appointments and paperwork, assist with scheduling, order supplies, contact no-shows and set up recalls, verify vision insurance authorizations, perform same-day OHP verification, scan documents, collect contact lens fees, or order contacts.
Provide guidance to employees and/or assist with orientation and training of new work-group employees.