Patient Coordinator- Happy Valley, OR (In-Person)

EyeHealth Northwest•Happy Valley, OR

2d•Onsite

About The Position

The Patient Coordinator serves as the clinic’s first point of contact for patients, greeting and checking them in, directing them to appropriate areas, answering questions, and preparing and processing appointment information. The role also processes payments and checks patients out while maintaining effective, professional communication with patients, coworkers, and physicians and supporting a high level of patient care and customer service. The position may focus on admitting and checking in patients, checking patients out, cashier duties, coordinating appointments and paperwork, or assisting with scheduling. Additional duties may include ordering supplies, contacting no-shows, setting up recalls, verifying vision insurance authorizations and same-day OHP eligibility, and other work that supports patients and the department. The position has no supervisory responsibility, but may provide guidance and assist with orientation and training of new employees. Most work takes place in a general office environment with moderate noise, good lighting and ventilation, and a moderately paced workflow. The position requires visual acuity for reading printed materials and computer screens and manual and finger dexterity. Employees frequently stand and walk for short periods, occasionally stand or walk for extended periods, occasionally sit for extended periods, and may occasionally reach, lift, push, pull, or carry objects weighing up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or equivalent.
Computer literacy.
Basic math skills.
Knowledge and understanding of medical terminology and procedures relating to the eye.
Ability to manage busy schedules, stay organized, self-motivate, and multitask.
Ability to assess situations and exercise good judgment when making workflow decisions.
Strong interpersonal skills and a genuine desire to help people.
Ability to work cooperatively and interact professionally and respectfully with physicians, staff, vendors, and patients.
Ability to address patient complaints and resolve problems.
Ability to develop rapport quickly with people of varied personalities and backgrounds.
Ability to communicate clearly and concisely, orally and in writing.
Attention to detail.
Ability to work a flexible schedule, including evenings and weekends, and willingness to rotate among worksites as needed.

Nice To Haves

One year of experience is preferred.
Equivalent combinations of education, experience, and training that provide the knowledge, skills, and abilities needed to perform the essential duties are acceptable.

Responsibilities

Greet patients and provide welcoming, attentive, professional customer service.
Manage patient flow into and out of the clinic to minimize wait times.
Assist patients with forms and ensure personal, insurance, and primary physician information is accurate and up to date.
Answer questions about appointments, fees, copayments, and services, escalating questions as appropriate.
Collect copayments and verify referrals.
Maintain a neat, clean, and orderly reception and waiting room area.
Process and record payments according to established cashier procedures, including totaling visit charges, reviewing charge slips, taking payments, balancing, and verifying and posting daily batches and end-of-day Instamed totals.
Follow established procedures for patient check-in, payment processing, and check-out.
Alphabetize fee tickets and assessments and scan them to Bookkeeping at the appropriate time.
Follow clinic opening and closing protocols, including arriving before the first patient or staying until the last patient leaves and operating doors and alarms as required.
Cooperate with coworkers, share helpful information, and interact with tact, courtesy, and diplomacy.
Communicate positively and effectively with patients, coworkers, and doctors, following up as needed to complete communication.
Protect confidential patient information in accordance with patient-care needs, HIPAA, and applicable laws and regulations.
Follow company safety standards, OSHA requirements, company policies, department procedures, and applicable state and federal requirements.
Coordinate appointments and paperwork and assist with scheduling as needed.
Order clinic supplies as needed.
Contact patients who miss appointments and set up recalls.
Verify vision insurance authorizations and perform same-day OHP verification.
Perform other duties supporting patients and the department, which may include insurance eligibility checks, scanning, collecting contact lens fees, and ordering contacts.
Provide guidance to employees and assist with orientation and training of new work-group employees as needed.