Patient Coordinator PRN

Lifepoint Health • Conroe, TX

9d • Onsite

About The Position

As a Patient Coordinator, joining our team, you're embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. Woodland Springs is a behavioral hospital located in Texas and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone--your experience matters.

Requirements

• High school diploma or equivalent required.
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Nice To Haves

• Associate's degree in a healthcare related field preferred.
• AHA Basic Life Support (BLS)

Responsibilities

• Supports a culture of patient- and family-centered care by proactively enhancing the patient experience at the unit and departmental levels.
• Serves as a visible and enthusiastic change agent who helps drive meaningful action by developing action plans, goals, and objectives in collaboration with leaders, STRHS administration, staff, and physicians.
• Prepares reports, maintains filing systems, enters data, maintains databases, composes and sends correspondence, and performs other clerical functions as needed.
• Communicates and corresponds with patients, families, visitors, providers, and staff.
• Collaborates with stakeholders across the organization to achieve appropriate resolutions.
• Uses a hands-on, consultative approach that balances the organization's patient experience goals with the operational realities, limitations, and workflows of the unit or department.
• Provides professional and empathetic support to patients and families; documents, investigates, and provides feedback to appropriate leadership; and ensures complex issues are resolved within established timeframes while keeping patients and families informed throughout the process.
• Projects a positive and helpful demeanor while advocating on behalf of patients.
• Maintains patient and family confidence by safeguarding confidential information.
• Demonstrates the ability to work independently while exercising sound judgment, critical thinking, and problem-solving skills.
• Communicates effectively while maintaining a professional, calm, and empathetic demeanor when addressing concerns from internal and external customers.
• Completes rounds in Acute Care Units to communicate with patients, caregivers, and families regarding their stay.
• Conducts post-discharge follow-up calls with patients, families, and caregivers regarding the care received during their stay.
• Completes follow-up activities and notifies appropriate departmental and administrative personnel, including conducting Root Cause Analyses, regarding issues or perceived deficiencies expressed by patients, caregivers, or families.

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED