Bilingual Patient Coordinator

Benevis•New Orleans, LA

4d•Onsite

About The Position

Taylor Dental and Braces is seeking a Bilingual Patient Coordinator to join their team in New Orleans. This role supports the company's mission of providing quality, affordable dental care and creating happy, healthy smiles. The Patient Coordinator will be responsible for providing excellent customer service to patients and parents, managing front desk operations, verifying insurance, and ensuring smooth patient flow. The company emphasizes teamwork, compassion, and a fun environment, with a patient base that is 70% or more children.

Requirements

Graduation from a senior high school or GED equivalent.
Bilingual Spanish.

Nice To Haves

Dental front office experience.
Office experience in a dentist's or physician's office.
Experience with children's dentistry.
Love working with kids.

Responsibilities

Provide quality customer service to patients and parents at check-in and check-out.
Verify patient insurance eligibility and service limits.
Greet parents and patients.
Keep waiting parents informed of appointment progress.
Maintain a clean and tidy waiting area and front desk area.
Verify patient insurance eligibility prior to appointment and ensure information is correct in the patient's Boomerang file.
Ensure service limits are recorded and communicated with the clinical team prior to treatment.
Ensure all patient files are ready before the patient's appointment.
Coordinate with Clinical Team Leader and Doctors to provide same-day care opportunities.
Assist with meeting office financial targets by ensuring schedules are full.
Schedule follow-up appointments and six-month recalls.
Answer incoming calls, direct callers, and take messages.
Make outbound calls to confirm appointments, reschedule no-shows, and follow up on outstanding treatment.
Re-file all patient records at the end of the day.
Adhere to all government regulations, company standards, and compliance programs.
Verify, inform, and collect out-of-pocket balances from patients prior to treatment.
Participate in local community events to promote the company.
Participate in morning huddles and highlight positive examples.
Other duties as assigned.