Patient Coordinator (Eye Deal Vision)

Vsp Ventures Optometric Solutions Llc•San Antonio, TX

1d•Onsite

About The Position

The primary role of the Patient Coordinator is to provide a high-quality patient experience by welcoming and communicating with patients, creating an efficient patient flow, and ensuring a flawless patient transition throughout the eye care experience. This involves prioritizing patient satisfaction, managing patient check-in and check-out processes, documenting and updating patient information, handling patient payments, and coordinating appointments. The role also includes administrative tasks such as responding to inquiries via various channels, maintaining confidential records, assembling reports, and assisting with special projects.

Requirements

One to two years of administrative experience with at least one year providing administrative support
Demonstrated ability to successfully perform multiple tasks in a fast-paced environment
Working knowledge of MS Office package
Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
Excellent interpersonal and rapport-building skills
Ability to ask appropriate and relevant questions to identify customer needs
Proven problem-solving, negotiations, and decision-making skills
Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment

Responsibilities

Prioritize a high level of patient satisfaction for all patients of the practice by warmly greeting patients upon entering, and completing the check-in and check-out process
Work collectively with staff, doctors, and patients by documenting patient information, updating records, and collecting patient payments
Answer and triage patient correspondences received via telephone, email, and fax; respond to inquiries in a timely fashion
Maintain patient records/files to ensure accurate record keeping, security, and confidentiality of files
Coordinate scheduling of patient appointments necessary to maintain patient flow, confirm all patients, and prepare charts for scheduled patients
Perform confidential administrative functions such as assembling reports, records release, and transmitting patient information to outside agencies
Responsible for keeping an organized front desk and front entry at all times
Work on special projects, cross-train in different departments, and perform other related duties as assigned or requested