Patient Coordinator - PRN

Akumin•Modesto, CA

1d•$20 - $23

About The Position

Akumin is hiring a Patient Coordinator for its mobile unit serving Stanislaus, Calaveras, and Merced counties. This is a PRN position. The Patient Coordinator performs customer service and patient care tasks to support a positive patient experience, prepares and organizes documentation and patient records, and helps patients understand what to expect during and after appointments. The role includes greeting and assisting patients, customers, and visitors in person and by phone; patient registration; and, as applicable, collecting time-of-service payments, verifying insurance coverage, and obtaining prior authorization. Patient assistance may include preliminary screening, transporting patients to and from exam rooms, assisting with transfers to and from exam tables, and providing preliminary and post-procedure instructions. In the mobile setting, the coordinator may help prepare the unit for transport. The role also involves maintaining a clean, organized, and stocked work area; ensuring accurate patient records and visit documentation in electronic systems and written documents; scheduling appointments; preparing medical records; and assisting clinical staff with documentation and image delivery. All duties must be performed within HIPAA regulations, along with other duties as assigned.

Requirements

High school diploma or equivalent experience.
For Mobile Radiology and Oncology, CPR certification must be obtained before hire.
A valid state driver's license is required as applicable.
Ability to work at several locations.
Strong customer service skills.
Organizational and multitasking skills.
Basic knowledge of computer applications and programs.
Local travel may be required to support multiple sites.
The COVID-19 vaccination may be a condition of employment.
Candidates accepting an offer must successfully complete a pre-employment background check and drug screen.

Nice To Haves

Six months of customer service or related experience and/or training.
Knowledge of medical terminology.
Bilingual in Spanish.
For Fixed Radiology, CPR certification is a plus.

Responsibilities

Greet and assist patients, customers, and visitors in person and over the phone.
Register patients in various systems.
Answer phone calls professionally and courteously.
May collect payments for time-of-service patient responsibility.
May verify insurance coverage and obtain prior authorization.
May conduct preliminary patient screening, including taking medical history.
May transport patients to and from exam rooms and assist with transfers to and from exam tables.
May provide patients with preliminary and post-procedure instructions.
May help prepare the mobile unit for transport.
Maintain a clean and organized work area; may order supplies and ensure the area is stocked.
Ensure patient records are accurate and prepare medical records for physicians, patients, and customers.
May schedule appointments and obtain insurance verification or authorization.
Document patient visits accurately in electronic systems and written documents.
May assist clinical staff with documentation and delivery of images to patients, physicians, or contracted customers.
Perform duties in compliance with HIPAA regulations.
Perform other duties as assigned.