Patient Coordinator PRN

Lifepoint Health•Conroe, TX

1d•Onsite

About The Position

The Patient Coordinator supports a culture of patient and family centered care by proactively enhancing the patient experience at the unit/departmental level. They serve as a visible and enthusiastic change agent who helps drive meaningful action by developing action plans, goals, and objectives in collaboration with leaders, STRHS administration, staff, and physicians. This position requires a self-directed individual with the ability to exercise independent judgement, critical thinking, and problem-solving skills. Exceptional communicator who maintains a professional, calm, and empathetic demeanor while constructively addressing concerns from internal and external customers. Completes rounds on patients in Acute Care Units to communicate with patients, caregivers, and families regarding stay. Complete post-discharge callbacks to follow-up with patients, families, and caregivers regarding care received during stay. Completes follow-up and notifies appropriate departmental and administrative personnel, including completing a Root Cause Analysis, for any issues or perceived deficiencies that patients, caregivers, or families express issue or concern with.

Requirements

Minimum Education- High school diploma or equivalent required.
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
Must be able to work in a stressful environment and take appropriate action.
AHA Basic Life Support (BLS)

Nice To Haves

Associate's degree in a healthcare related field preferred.

Responsibilities

Prepare reports, maintain filing systems, enter data and maintain databases, compose and send correspondence, and perform other clerical functions.
Communicate and correspond with patients, families, visitor, providers, and staff.
Collaborate with stakeholders across the organization to work towards an appropriate resolution.
Use a hands-on consultative approach that balances the organization’s patient experience goals with the unit/department’s operational realities, limitations, and workflows.
Provide professional and empathetic attention to patients and families, document, investigate, and provide feedback to appropriate leadership and ensure complex issues are resolved within established timeframes, keeping patients and families informed along the way.
Project a positive and helpful demeanor while advocating on behalf of the patient.
Responsible for maintaining patient and family confidence by keeping information confidential.
Completes rounds on patients in Acute Care Units to communicate with patients, caregivers, and families regarding stay.
Complete post-discharge callbacks to follow-up with patients, families, and caregivers regarding care received during stay.
Completes follow-up and notifies appropriate departmental and administrative personnel, including completing a Root Cause Analysis, for any issues or perceived deficiencies that patients, caregivers, or families express issue or concern with.