Patient Coordinator Clinic Navigator

Summit Orthopedics•Woodbury, MN

6d•Onsite

About The Position

At Summit Orthopedics, we recognize the impact each member of the Summit Family has on one another and on our patients every day. Join a patient-first environment where our values — Better together, Own it, Nimble, Excellence, and Service — are lived down to our BONES. At Summit, team members feel respected, valued, and connected to meaningful work, contributing to a collaborative, community-centered culture built on mutual respect and enjoyment. The Patient Coordinator Clinic Navigator will function as a patient coordinator telephone resource to Summit patients and serve as an extension of, and a conduit to, all service line patient care teams. This position will be responsible for receiving incoming calls from Summit patients with the goal of successfully addressing their questions or needs, updating information in the patient record, and escalating those that require further patient care action from the respective service line care teams. This is a full-time role that will primary based at our Corporate Office in Woodbury, MN. Monday - Friday schedule of 8:00am- 4:30pm (schedule subject to change).

Requirements

Function as a patient coordinator telephone resource to Summit patients.
Serve as an extension of, and a conduit to, all service line patient care teams.
Receive incoming calls from Summit patients with the goal of successfully addressing their questions or needs.
Update information in the patient record.
Escalate patient needs that require further patient care action from the respective service line care teams.
Accurately assess patient inquiry or need.
Provide assistance for initial resolution.
Determine appropriate course of action when inquiry requires clinical intervention or response.
Escalate to care team or other Summit resources, as necessary.
Support coordination of patient care between team members, other service line teams and/or other Summit departments.
Communicate information from patients to physicians and other care providers in support of patient care.
Complete or update standard (non-complex) paperwork requested by patient as directed by physician or other care provider, and/or in accordance with established physician protocols.
Accurately enter information to service line team tasks lists, when appropriate.
Enter physician’s orders in to electronic medical record.
Act as back-up to other physician teams, assisting with voicemail, email and task lists as needed.
Proactively reach out to offer assistance.

Responsibilities

Responsible for answering and responding to patient phone calls for all service line care teams on a daily basis.
Accountable for accurately assessing patient inquiry or need, providing assistance for initial resolution.
When inquiry requires clinical intervention or response, determine appropriate course of action and escalate to care team or other Summit resources, as necessary.
Responsible to support coordination of patient care between team members, other service line teams and/or other Summit departments.
Communicate information from patients to physicians and other care providers in support of patient care.
May provide information, complete or update standard (non-complex) paperwork requested by patient as directed by physician or other care provider, and/or in accordance with established physician protocols.
Accurately enter information to service line team tasks lists, when appropriate and enter physician’s orders in to electronic medical record.
May act as back-up to other physician teams, assisting with voicemail, email and task lists as needed; proactively reaches out to offer assistance.