Patient Coordinator Assistant - FTC 6 Months

Second Nature

3d•$28,000

About The Position

This role will support Specialist Weight Management and Prescribing services across the UK, combining digital and in-person coordination to help people access and progress through complex health pathways. We are looking for two Patient Coordinator Assistants to support the delivery of referral management and patient pathway coordination across our growing portfolio of services. You'll be the administrative backbone, processing referrals, coordinating triage and assessments, keeping patients engaged throughout their pathway, and ensuring clean, accurate offboarding when the time comes. You'll work closely with other Patient Coordinators and clinical teams, handling the day-to-day admin that keeps services running smoothly and patients moving in the right direction. The role requires regular communication with both service users and healthcare professionals, and all duties must be carried out within established protocols, escalation pathways, and in accordance with confidentiality and data protection requirements. The role is a fixed-term contract of 6 months, requiring availability across core service hours, Monday–Friday, with occasional evening and weekend shifts as part of the rota. Salary: £28,000 pro rata.

Requirements

Identifies risks, blockers or mistakes and raises them promptly with the right people
Strong administrative and organisational skills, able to manage competing priorities in a busy environment.
Excellent written and verbal communication skills — comfortable handling sensitive conversations with patients and professionals alike.
High attention to detail and accuracy across data, records, and correspondence.
Comfortable handling confidential information appropriately, in line with GDPR requirements.
Confident using digital systems and databases.

Nice To Haves

Experience in a healthcare, NHS, or patient-facing administrative role.
Understanding of referral pathways and healthcare processes.
Experience working with service users or clinical teams.

Responsibilities

Process incoming referrals across multiple services, checking eligibility criteria are met.
Review referral information and escalate ineligible or complex cases to the MDT where required.
Monitor and manage the NHS inbox, responding to GP queries and requesting additional information where needed.
Follow up on missed assessment appointments in line with protocol.
Escalate ineligible cases to the MDT where appropriate.
Communicate with service users via phone, email, and SMS throughout their pathway.
Follow up on outstanding forms, documentation, and incomplete tasks.
Manage queries relating to appointments, group allocation, and attendance, including DNAs.
Process discharges in line with service protocols, including DNAs and non-engagement.
Generate and send discharge confirmation letters to service users.
Prepare and send discharge correspondence to GP practices via NHS systems.
Offboard service users from relevant systems and ensure accurate closure of patient records.
Maintain accurate records across referral trackers and internal systems.
Ensure all patient activity is documented in line with governance and audit requirements.
Support ongoing service administration and workflow management across teams.