Patient Concierge (Part-Time Evening Role)

Ackerman Cancer Center • Jacksonville, FL

14d • Onsite

About The Position

Ackerman Cancer Center, a leader in cancer treatment and the only physician-owned proton center globally, is looking for a Patient Concierge. This role is crucial for creating a positive first impression for patients and visitors. The Patient Concierge is responsible for evening front desk and lobby operations, maintaining a welcoming environment, and supporting the front office team with administrative tasks. The center emphasizes work-life balance.

Requirements

• High school diploma or equivalent required.
• Excellent communication and interpersonal skills with a professional, polished presentation.
• Friendly and empathetic demeanor with strong attention to detail.
• Dependable, punctual, and able to work independently in a fast-paced environment.
• Basic computer proficiency and familiarity with office technology.

Nice To Haves

• Prior experience in customer service, hospitality, or medical office settings preferred.

Responsibilities

• Prepare and close the front desk and lobby each evening to ensure the space is patient-ready.
• Warmly greet patients and visitors, offering assistance and ensuring they feel comfortable and informed.
• Maintain a clean, organized, and inviting lobby area throughout the evening.
• Prepare and restock refreshments such as coffee, water, and cookies for patients.
• Assist patients with check-in procedures and direct them to appropriate areas as needed.
• Answer incoming phone calls and route them to the appropriate team members.
• Support front office staff with light administrative duties, including filing, scanning, and data entry.
• Communicate supply needs, maintenance issues, or patient concerns to the appropriate staff promptly.
• Demonstrate professionalism, confidentiality, and a caring attitude at all times.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED