Patient Concierge (Part-Time Evening Role)

Ackerman Cancer Center • Jacksonville, FL

1d • Onsite

About The Position

Ackerman Cancer Center is seeking a dedicated and skilled Patient Concierge to join their team. This role is the first point of contact for patients and visitors, responsible for preparing and closing the front desk and lobby each evening, maintaining a clean and comfortable environment, and ensuring refreshments are ready for patients. The Patient Concierge also provides support to the front office team with check-ins, phone calls, and administrative tasks. The center emphasizes a work-life balance.

Requirements

• High school diploma or equivalent required.
• Excellent communication and interpersonal skills with a professional, polished presentation.
• Friendly and empathetic demeanor with strong attention to detail.
• Dependable, punctual, and able to work independently in a fast-paced environment.
• Basic computer proficiency and familiarity with office technology.

Nice To Haves

• Prior experience in customer service, hospitality, or medical office settings preferred.

Responsibilities

• Prepare and close the front desk and lobby each evening to ensure the space is patient-ready.
• Warmly greet patients and visitors, offering assistance and ensuring they feel comfortable and informed.
• Maintain a clean, organized, and inviting lobby area throughout the evening.
• Prepare and restock refreshments such as coffee, water, and cookies for patients.
• Assist patients with check-in procedures and direct them to appropriate areas as needed.
• Answer incoming phone calls and route them to the appropriate team members.
• Support front office staff with light administrative duties, including filing, scanning, and data entry.
• Communicate supply needs, maintenance issues, or patient concerns to the appropriate staff promptly.
• Demonstrate professionalism, confidentiality, and a caring attitude at all times.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED