Patient Concierge Representative - Ambulatory Access - Remote
About The Position
The Patient Concierge Representative coordinates and schedules appointments and serves as a primary point of contact for patients with initial consults/appointments and treatment plans (e.g., infusion, outpatient diagnostic services) for multiple locations and services. This role involves reviewing medical records, ensuring all necessary documents are available for evaluation, interfacing with nursing staff regarding appointment appropriateness and preauthorization, and monitoring patient cancellations to optimize clinic access. The representative provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians, and co-workers, ensuring courteous, prompt, and respectful treatment. They also schedule or reschedule initial consults/appointments and perform other Patient Access Representative duties as needed.
Requirements
- Minimum of two (2) years of previous patient scheduling/registration work experience in a healthcare setting.
- Strong customer service skills and patient/customer-centered focus in a positive manner in all situations.
- High school graduate or equivalent.
- Must permanently reside in one of the following states: Alabama, Arkansas, Florida, Georgia, Kentucky, Kansas, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, South Carolina, Tennessee, Texas, Virginia, or West Virginia.
Nice To Haves
- Three (3) years’ work experience with medical insurance, HMO, managed care, GE/IDX, Cerner order entry; appointment scheduling and medical terminology.
- Associates or Bachelor’s Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field.
Responsibilities
- Coordinates and schedules appointments for patients with initial consults/appointments and treatment plans.
- Serves as a primary point of contact for patients.
- Reviews medical records and scanned documents to ensure completeness for evaluations.
- Interfaces with nursing staff regarding appointment appropriateness and obtains preauthorization.
- Monitors patient cancellations, processes them in a timely manner, and utilizes waitlists to improve clinic access.
- Provides quality customer service to patients, families, visitors, medical staff, clinicians, and co-workers.
- Schedules or reschedules initial consults/appointments for multiple locations.
- Performs all aspects of the Patient Access Rep position as needed.
Benefits
- Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
