Patient Concierge- Receptionist- Full Time- Permanent

Aspire Fertility Austin • Calgary, AB

5d • CA$21 - CA$23 • Onsite

About The Position

The Regional Fertility Program (RFP) in Calgary is seeking a Full-Time Patient Concierge / Receptionist for a permanent position. This role is crucial in setting the tone for patient visits, ensuring each person feels seen, heard, and supported throughout their fertility journey. The ideal candidate will be the face and voice of the clinic, providing a welcoming experience and maintaining smooth operations.

Requirements

• Computer savvy + fast typing
• Strong phone & email communication
• Great time management
• Willingness to learn and grow
• Cool under pressure & solution-focused
• High school diploma

Nice To Haves

• Post-secondary in admin/healthcare
• Certification in Medical Office Administration

Responsibilities

• Greet & check in patients
• Update and manage patient records in EMR
• Answer phones & triage inquiries
• Book appointments & send reminders
• Process payments & reconcile daily reports
• Prepare charts & assist with billing
• Escort patients to ultrasound rooms
• Maintain a calm, respectful waiting room

Benefits

• Health Benefits + Health Spending Account
• Employer-Matched Retirement Plan
• Fertility Benefits
• 3 weeks vacation
• Wellness tools (meditation, sleep, focus apps)
• First-class clinic environment
• Career growth & development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED