Full Time Concierge / Receptionist

RSL Employees•Lakewood, CO

2d•Onsite

About The Position

The Ridge Senior Living is seeking a full-time Concierge / Receptionist to be the welcoming first face or voice and brand ambassador to residents, families, and visitors. This role requires dedication, hard work, friendliness, and a passion for making a difference in someone's life. The ideal candidate will also be a strong leader capable of guiding a team to success. The shift for this position is Thursday through Monday, from 3:00 pm to 11:30 pm. The Ridge Senior Living offers a strong culture with employees reporting high satisfaction, a commitment to personal and professional growth, and a constant pursuit of improvement. They believe in growing the company by helping people grow. A generous benefits package is provided, including employee-only health, dental, and vision coverage for as low as $72/month, with options to add family members. Additional benefits include life insurance, short and long-term disability insurance, an employee assistance program, a 401k, a generous PTO policy, and the ability to choose your own holidays. Employees also enjoy free access to the gym and pool, as well as deeply discounted rates on salon/massage services and gourmet meals. Work/life balance is highly valued and encouraged. The company's core values include Gratitude, Teamwork, Family, Connection, and Integrity.

Requirements

Dedication to and passion to serve seniors and team members with excellent customer service skills, a high level of energy and compassion.
Demonstrate good judgment, problem-solving, and decision-making skills.
Encourage teamwork through cooperative interactions with co-workers and other departments.
Support a positive and professional image through actions and dress.
Excellent communication skills, including active listening.
Ability to speak, write, and read English.
Minimum two years of experience in a related position.
High School education is required.

Nice To Haves

Receptionist/Front desk experience is preferred.
Experience in the long-term care industry is preferred.

Responsibilities

Greet visitors seeking information about the property.
Be responsive to the needs of people who inquire about the property and/or who are in the building for meetings with administrative personnel.
Direct visitors to the appropriate office or resident apartment.
Ensure that residents, team members, family members, visitors, and vendors follow all community communicable disease protocols, including recording all temperatures taken.
Assist residents, family members, and guests with general requests.
Arrange for tours of the property for individuals making spontaneous visits or those who have made an appointment for the tour.
Answer telephones, record and channel information, direct calls to the appropriate individual or department, and relay messages in a timely, clear, polite, concise, and professional manner.
Display knowledge of the services, programs, and other pertinent information regarding the property.
Manage the mail meter, stamps, making copies, and other tasks related to office operations.
Process incoming mail and packages.
Distribute mail to appropriate mailboxes.
Perform other duties as assigned.