Part Time Patient Compliance Coordinator
About The Position
Born in 1993, Excelsia Injury Care’s mission is to restore quality of life through patient-centric care and support for those injured in motor vehicle or work-related accidents. With over 100 patient care centers across the Mid-Atlantic, Midwest, and Mountain West regions, our vision is to be the leading provider of injury care, setting the standard for excellence in every community we serve and expanding access to high-quality care nationwide. At Excelsia, we deliver the full continuum of outpatient care within one seamless, connected system. Our diverse team of medical specialists offers a wide range of treatment services, covering medical, orthopedics, neurology, rehabilitation, diagnostic, and surgical. We are committed to supporting patients through personalized support, detailed documentation, and outcome-oriented care coordination to make the recovery process easier. With Excelsia, patients are never far from the care they need—with the compassion they deserve. Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.
Requirements
- High school diploma or GED equivalent
- Knowledge of computer applications, including Windows, Google Suite, and Microsoft Office
- Understanding of different insurance eligibilities
Nice To Haves
- Knowledge of workers’ compensation, motor vehicle accidents, and personal injury cases preferred, but not required
- Bilingual (Spanish/English) preferred, but not required
Responsibilities
- Follow HIPAA regulations
- Utilize EHR efficiently
- Courteously answer phone calls from Intake Team, receptionists, attorneys, specialists’ offices, et. al
- Translate for Spanish-speaking patients if bilingual
- Keep emails and inter-office communications up-to-date
- Utilize Company resources to determine where patients should treat, based off geography and insurance eligibility
- Coordinate specialist referrals
- Serve as the intermediary between receptionists and specialists’ offices
- Communicate with patient reps, attorneys, and doctors’ offices regarding appointments and reports
- Document referrals in spreadsheets
- Upload/download patient records to/from databases in the EHR
- Work independently, as well as part of a team
Benefits
- Medical, Dental and Vision plans through CareFirst with PPO And HSA options available the first of the month after your hire date.
- Rich leave benefits including PTO that is accrued starting on your first day of work, 8 company-recognized paid holidays plus a floating holiday, and 5 days of sick leave each calendar year.
- Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund.
- Discounts on shopping and travel perks through WorkingAdvantage.
- 401(k) retirement plan with employer match.
- Paid training opportunities and Education Assistance Program.
- Employee Referral Bonus Program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
