Patient Compensation Lead -FSP

Parexel•Canada-Ontario-Remote, ON

About The Position

The Patient Compensation Lead in Clinical Development & Operations will be responsible for ensuring all processes and vendors are in place to enable participant compensation, reimbursement, and travel services. This role will be accountable for vendor performance, serve as global business process owner, and work with study teams to oversee vendors, manage processes, and resolve issues. The ideal candidate will provide leadership and oversight to vendors and preferred CROs while serving as a Subject Matter Expert (SME) on global payments and travel services.

Requirements

8 years of experience in clinical contracts/budget administration and/or clinical project/operations. Specific experience in managing investigator or patient payments.
Bachelor’s degree or equivalent required
Knowledge of clinical operations, protocols and recruitment strategies
Demonstrated patient centric approach and empathy
Evidence of strong leadership, influencing, negotiation, and management skills
Evidence of Clinical Development and pharmaceutical study execution experience
Keen problem-solving skills
Strong leadership and relationship management skills. Demonstrated ability to effectively lead a team to deliver on common work objectives.
Ability to work independently with minimal supervision in a team-oriented environment.
Desire to create positive experiences and make significant contributions.
Ability to collaborate effectively across a variety of teams and cultures located in multiple locations in demanding/changing situations.
Excellent interpersonal and organizational skills, sufficient to manage many high priorities concurrently in a fast-paced environment.
Ability to interpret study level data & translate and identify risks to participant payments
Understands how to work with vendors to accomplish tasks
Ability to proactively identify & mitigate risks around site level in study execution
Country level cultural awareness and strong interpersonal skills
Detail oriented & possesses technical expertise (e.g., spreadsheets, metrics & data flow management)
Demonstrated experience with industry payment processing software, including developing business requirements.
Good business judgment and a strong understanding of the unique aspects of participant payments and travel services including regional and country specific considerations.
Demonstrated ability to work in a cross-functional environment with clinical operations, business technology, legal, finance, tax and other functional lines.
Demonstrated ability to make critical recommendations and decisions related to participant payments and travel services

Nice To Haves

MBA or advanced degree is preferred.
Demonstrated study management / data management leadership experience
Thorough understanding of the processes required to operationally execute clinical trials is preferred
Understands feasibility of protocol implementation
Demonstrated knowledge of financial controls
In-depth understanding of participant payments, terms and local/regional requirements

Responsibilities

Implement strategy on global participant payments and travel services, including sourcing, technology, and defining roles and responsibilities
Lead cross-functional efforts to identify and implement improvements to payments processes, systems, and tools
Engage with Clinical Development and Operations and vendor leadership to effectively manage issues
Develop process guidelines and ensure adherence through QC checks and oversight activities
Make decisions on complex processes with interdependencies (site relationships, budgets, regulatory requirements, etc.)
Proactively assess payment strategies to align with evolving operating models and industry landscape
Serve as Subject Matter Expert for global participant payments and travel services
Coordinate with Site Payments and Contracting teams to manage mixed-model studies
Lead process improvement initiatives for all aspects of participant payment administration
Create an integrated, patient-centric approach to customer service and issue resolution
Define and provide leadership of strategies, processes, and quality standards