PATIENT COMMUNICATION COORDINATOR

UnaSource Surgery Center•Troy, MI

4d•Onsite

About The Position

UnaSource Surgery Center of Troy is hiring a fulltime Patient Communication Coordinator to join our growing Team. The Patient Communication Coordinator serves as the primary point of contact for physicians and staff within the operating room/surgical center department. The position requires strong organizational skills, attention to details, professionalism, and the ability to multitask in a fast-paced surgical environment. Works in conjunction with providers and clinical staff to take care of Center’s needs.

Requirements

One year of experience in a healthcare environment or a minimum of two years’ experience in a customer service focused role.
Knowledge of medical terminology is helpful.
High School Graduate or GED equivalent.
Strong listening and communication skills.
Ability to work well under pressure in a fast-paced environment.
Ability to multi-task, have attention to detail, strong organization skills, and a team player.
Written communication skills necessary for appropriate and accurate documentation.
Demonstrates an ability to use good judgment for maintaining confidentiality.
Strong computer skills including experience with Intranet and Internet usage, Excel/Word software, E-mail Usage and Web-based applications.

Responsibilities

Report all incidents and adverse incidents per Center policy
Phone coverage
Scanning and emailing documents
Verifying charges and implants
Ordering lunches
Data collection and enter information in other software systems
Data entry/formatting documents
Other assigned duties
Reviews clinical documentation for accuracy, errors and omissions.
Transposes data from paper medical records into Center’s computer software systems.
Maintains accurate data in the Center’s software programs by regularly updating information as needed (supplies, costs, procedures).
Periodically audits work.
Communicates with leadership, nursing staff, and materials management regarding questions on charges, items used or documentation.
Prepare documentation of implants and invoices for billing and coding.
Communication and Customer Service
Maintaining good communication internally and externally with physicians, team members and vendors; and is expected to promote positive personal relationships and maintain exceptional patient and physician satisfaction. Ensuring effective customer service by demonstrating an attitude of service and responsiveness towards patients, co-workers and physicians.
Behaving in a professional manner
Maintaining confidentiality of information
Demonstrating an understanding of the Center’s goals and objectives by consistent application and interpretation of approved policies and procedures
Demonstrates the mission and vision of UnaSource Surgery Center through actions, attitude, and behavior.
Operate in all areas of responsibility with strong business ethics and integrity. Embrace, live out and promote USC’s Standards of Behavior and PRIIDE values.
Perform all duties respectful of confidentiality and safety of all patients, employees, and Physicians. Adheres to established quality principles and standards.